Stock System Analyst

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena. 

We are looking for a dedicated Stock System Analyst where you will use your knowledge of the Tevalis Stock Module to assist in resolving queries, detailing the cause of any issue and the required resolution process. This includes confidently communicating with a client via phone, email, online/on-site meetings, or through updating tickets within Halo.

Roles and Responsibilities

• Auditing a client's stock system to identify potential future issues, and writing reviews for each client while providing solutions.


• Collaborating with the Support, Projects, and Development teams to ensure comprehensive Stock implementation and support. Coordinating with the Support Team when issues fall under their scope, and working with Projects to ensure initial setup and configuration meet the client's needs.


• Reconciling reports to find discrepancies within data using the Tevalis Stock Module, the Tevalis e-POS, and Microsoft SQL. This includes identifying discrepancies in revenue, physical stock, stock movements, and cost of sales.


• Conducting online meetings with clients confidently and assertively. These meetings can be scheduled by yourself, your line manager, or a member of the Projects Department. Meetings range from short 10-15 minute sessions to discuss outstanding issues to 1-2 hour sessions to educate clients on the Stock Module.


• Performing managed services for clients, which involves carrying out updates and requests raised to the Stock Department within a set lead time.


• Providing root cause analysis into issues reported by clients both individually and as part of a team.


• Ensuring processes are followed to maintain a safe working environment, with an emphasis on safety first.


• Taking on other tasks within your capabilities as needed, since the job description does not limit the range of responsibilities that may be required.

Required Skills, Experience & Personal Qualities

• Proficient in Microsoft Excel


• Strong customer service skills


• Good arithmetic skills


• Teamwork ability


• Ability to meet tight deadlines


• Exceptional written and communication skills


• Attention to detail


• Adaptability to challenging situations


• Effective time management


• Adherence to staff and office policies

Benefits

• Additional Holidays (up to 5 extra days for 5 years service pro rata)


• Birthday Off


• Enhanced Company Sick Pay


• Enhanced Maternity Pay


• Bereavement Leave


• Compassionate Leave


• Special Circumstances Leave


• Employee Referral Programme


• Coyle Health & Well-being including local gym membership at Bridgehead Business Park


• Health Assured (Wisdom) Mental Health Support


• Bright Exchange (part of Wisdom) Employee Perks & Discounts


• Free On Site Parking


• Company Pension (currently 3% ER, 5% EE)


• Smart Casual Dress Code


• Branded workwear