Store Business Manager

About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With close to 10000 team members and a national footprint of more than 173 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

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About the role

Lead. Inspire. Deliver.

We’re on the hunt for a dynamic Store Business Manager for our Sydney CBD, Inner West and Northern Suburbs stores. This role will be based out of our Glebe store but will travel to other stores in the area where cover or assistance may be needed.  If you’re passionate about people, thrive in a fast-paced retail environment, and know how to balance commercial performance with a positive team culture, this is your next big move.

You will role model what success looks like, setting the standard for customer excellence, fostering a positive collaborative workplace that drives accountability, strong engagement, and delivery of overall store performance and a customer focused sales culture.

As a Store Business Manager, you will:

• Lead and motivate a large team to deliver exceptional customer experiences every day


• Coach and develop your people, building capability and future leaders


• Drive safety and wellbeing as a non-negotiable priority


• Own overall store performance, maximise sales, margin, and driving profitability growth while managing expenses and commercial success


• Champion operational excellence, ensuring compliance and high standards across the board


• Connect day-to-day operations with big-picture strategy. Drive a clear, consistent message and translate business goals into simple, actionable steps that everyone can understand and deliver.

About you

You’re a proven, hands-on leader with experience guiding large, high-performing teams. Customer obsession and people empowerment are at the heart of everything you do. You’re a coach, a sales powerhouse, and a strategic thinker who spots opportunities others miss and turns them into results. 

In addition, you will have:

• A background leading large retail teams (30+ minimum)


• Strong leadership and motivational skills with a people-first mindset


• Commercial acumen with experience managing KPIs, budgets, and P&L


• Flexibility to work across our span of hours


• A passion for creating a safe, positive, and high-performing culture


• Strong ability to translate business strategy into a message that is easy to understand for your team and deliver

Ready to lead from the front and deliver results that matter? Apply now and take the next step in your retail leadership career!

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us!  We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

• We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs. 


• Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.


• Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.


• Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family


• We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs


• OurFlexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia


• Take advantage of outstanding learning and development programs to support your career growth


• Explore fantastic career opportunities across the broader Wesfarmers Group

At Officeworks, we operate best when our team represents the communities we serve.  We proudly commit to providing a safe and supportive work environment for our team.  We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.