Store Manager

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

Whether it's leading floor walks with some of the UK's biggest luxury brands, working with our head office teams to manage your store's stock package, or running training sessions to increase your team's product knowledge, with Frasers Group, no two days are ever the same. Reporting to the Area Manager, you will oversee a team of Retail Managers and Sales Advisors within your store, driving commercial success and contributing to company growth.

COMMERCIAL EXPERTISE

• Be accountable for the commercial success of the store and drive store performance
• dentify key opportunities to enhance performance in line with current trends
• Develop and implement strategic plans to achieve departmental goals and objectives
• Analyse data and key performance indicators to make informed commercial decisions and drive KPIs

TEAM LEADERSHIP & MANAGEMENT

• Be accountable for your store and team's performance
• Lead and inspire your store team, providing guidance, coaching, and support.
• Work closely with your Area Manager, acting on feedback and working towards targets and deadlines
• Build lasting relationships with internal and external stakeholders
• Display exemplary communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

DEVELOPMENT

• Identify future talent within the store and plan and support their personal development and progression
• Seek opportunities to drive your own personal development
• Train the coach and upskill the management team to maximise opportunities for future progression within the business

OPERATIONAL EFFICIENCIES

• Oversee daily operations, ensuring efficiency, quality, and adherence to company policies and procedures
• Support other stores within the area with retail operations as and when required
• Use business communication tools to drive completion of tasks and ensure your team understands all key functions
• Drive performance in line with retail priorities to meet business objectives

CONTROLS

• Accountable for monitoring and achieving store-level KPIs, including sales targets, company incentives, customer satisfaction, and operational efficiency.
• Ensure wage controls are met on a weekly basis and any issues are resolved quickly and effectively
• Demonstrate resilience to operational challenges, making effective decisions to drive solutions
• Control stock movement, run accurate store audits, and implement visual standards to company guidelines

THE PERSON

• Resilience & Adaptability: Ability to stay calm under pressure, handle high-demand situations, and solve conflicts effectively.
• Problem-Solving Mindset: Quick thinking and resourcefulness in addressing customer issues or operational challenges.
• Be a brand ambassador: Represent Frasers group at all times. Show discretion and maintain a professional appearance and attitude when dealing with colleagues, stakeholders, and customers.

THE REQUIREMENTS

• Industry Experience: 6 years+ in premium/luxury fashion retail management or related high-end retail experience.
• Leadership & Team Management: Proven ability to lead and motivate large teams, including sales associates and managers/team leaders
• Customer Service Expertise & strong client network Deep understanding of clientele expectations and a strong network of clients and potential customers in the local area
• Sales & Performance Management: Strong track record of achieving sales targets and managing budgets and inventories.
• Product Knowledge: Comprehensive understanding of brands, fashion trends, materials, and products.
• Operational Skills: Knowledge of store operations, loss prevention, merchandising, and inventory control.
• Communication Skills: Excellent verbal and written communication skills to liaise with staff, customers, and stakeholders.

The Rewards:

• Salary base £44,789
• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount

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