Store Manager

Job Description

A fragrance and skincare brand is looking for an experienced Store Manager with a passion and flair for customer service to lead their store in Leeds.

With support from your Line Manager, you will oversee all aspects of your store’s business from stock management and operations to local commercial strategy and customer events.
You should be team-oriented, with a focus on leadership and motivation. You will inspire your team daily with your passion for customer service, as well as your calm attitude and professionalism.

Late nights and travel to other stores may be required.

Your key responsibilities will be to:
Be responsible for the day to day running of a standalone store and team
Drive forward sales, KPIs and company objectives
Be commercially driven, seeking constant brand opportunities to increase footfall
Complete targets, payroll, rotas, stocktakes, and weekly reports
Organise and support in store and field events to promote the brand whilst working with partnering businesses
Recruit, develop and mentor a team with a focus on training and education
Always provide the highest standard of customer experience
Use your initiative and be super proactive
Lead by example and support your team with daily tasks
Always maintain company standards
Ensure the highest standards of housekeeping, cleanliness and visual merchandising are upheld
Lead training of current and new team members
Proactively identify opportunities to contribute to the wellbeing of people and planet, fundraise for the partnered charity through in store events and/or brand partnerships
Lead and champion community initiatives providing inspiration and opportunities for volunteering, bettering your store’s local community, and ensuring an inclusive environment
Take responsibility for any Health & Safety issues that arise and ensure the correct action is taken
Any other reasonable duties as requested by your Line Manager

We’re seeking a passionate and motivated individual with a minimum of 2 years managing a stand alone store, ideally within the health and beauty industry. You’ll be a confident communicator who excels in using MS Office, Excel and Sharepoint. We value strong leadership and teamwork, so you should be comfortable working collaboratively and effectively with cross functional teams and treat everyone with honesty, kindness and respect.

This role requires a self-starter with impeccable standards, a keen eye for detail and who can thrive in a retail environment, including weekends and evenings. You should possess positive energy as well as a desire to coach others and help them achieve their full potential at the same time as motivating them with your passion for customer service.
A genuine love for the brand and the beauty/wellness industry is a plus!