Store Manager - Croydon

Store Manager

£32,000 -£36,000 + bonus
Location: Croydon: 40 hours per week

Overview of Position

Experienced in retail leadership, technology, and delivering exceptional customer service?

At iSmash, we bring broken devices back to life and support customers when they need us most. We are looking for a confident and driven Store Manager to lead one of our busy retail locations. This role suits someone who thrives in a fast-paced environment, enjoys developing people, and is passionate about delivering both strong commercial results and outstanding customer experiences.

You will take ownership of store performance, lead and develop your team, and ensure operational excellence across all areas of the business.

This role reports to the Field Support Manager.

What will be my duties and responsibilities in this job?

• Lead, motivate, and develop a high-performing store team through coaching and feedback
• Deliver exceptional customer experiences and handle escalated queries effectively
• Oversee the day-to-day running of the store, ensuring high operational standards
• Drive sales performance through strong product knowledge and service
• Ensure effective stock management and store operations
• Use performance data to improve store results
• Support initiatives to grow footfall and brand awareness

What are the requirements needed for this position?

• 3+ years’ experience in a leadership role within a customer-focused retail or service environment
• Strong people management skills with the ability to coach, develop, and inspire teams
• Commercial awareness with experience managing KPIs, stock, and promotional activity
• Confident decision-making ability in a fast-paced, dynamic setting
• Excellent communication skills and ability to manage multiple priorities
• A genuine passion for technology and problem solving

What other skills/experience would be helpful to have?

• Experience within the telecoms or mobile device repair sector
• Background in retail operations, including stock and cost management
• Strong understanding of customer experience best practice
• Ability to identify local business opportunities and partnerships
• A proactive attitude with a focus on continuous improvement

Benefits

• Competitive salary plus bonus
• Personalised career development and ongoing training opportunities
• Company pension and increasing holiday allowance with service
• 21 days’ holiday plus 8 bank holidays
• Opportunity for relocation support where applicable
• A supportive, fun culture with recognition and annual awards

About iSmash

iSmash is the place to go for fast, reliable repairs of smartphones, tablets, and computers. We also offer a wide range of mobile accessories and refurbished devices.

This job posting supports our ongoing talent pipeline for current and future opportunities. Suitable candidates will be contacted as roles become available.

At iSmash and Assurant, we value diversity and inclusion. We are committed to creating a workplace where everyone feels respected and supported.

Ready to make a difference? Join us and help create a world without

#techstress.#LI-Onsite

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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