Store Manager - Stratford

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

STORE MANAGER - STRATFORD (NSO SEPT 2026)

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Leading all aspects of store management, the Store Manager builds and leads a high-performing team focused on driving the business. The role is accountable for achieving operational budgets and developing and maintaining a proactive business plan.

Major Responsibilities include but are not limited to:

People

• Inspire, lead, and coach the store team to foster a culture of performance and

accountability

• Recruit, train, and develop top talent to build a team of Jet Set Ambassadors

• Drive retention through effective Talent and Succession planning

• Support and follow up on all training and onboarding initiatives

• Conduct regular performance evaluations, providing ongoing feedback and

coaching

• Proactively manage HR matters in partnership with HR, ensuring grooming and

image standards align with brand policy

• Partner with DM to review PTS integrity and identify improvement

opportunities

• Collaborate with retail partners on sales strategies, product knowledge, brand

standards, and service

• Role model company behaviors and ensure effective use of the Service

behavior toolkit

• Lead the team to deliver exceptional customer experiences that drive loyalty

and repeat business

• Ensure consistent client communication through all clienteling tools

• Actively manage the client database to drive sales growth

• Maintain a strong floor presence and lead by example

• Coach and empower teams to resolve customer service issues in the

customer’s best interest

• Drive incremental revenue through local customer events

• Build strong relationships with the District Manager, corporate partners, mall

offices, and peer stores to drive district-wide performance

Sales

• Meet and exceed sales goals, holding self and team accountable

• Analyze reports and implement action plans to achieve or exceed targets

• Partner with the team on Quarterly Planners to support strong business outcomes

• Communicate business results and opportunities, driving sales and product knowledge

• Set and clearly communicate sales and unit goals for Jet Set Ambassadors

Operations

• Ensure store maintenance and audit programs align with brand standards

• Control expenses and continuously seek cost-saving opportunities

• Maintain inventory integrity through bi-annual inventories

• Prioritize loss prevention, taking swift action on risks in partnership with LPRM

• Optimize scheduling to ensure the right people are in the right place at the

right time

• Partner with DVM to execute visual merchandising directives and strategies

• Collaborate with logistics and product teams to maintain optimal assortment,

size, and style integrity

• Ensure effective use of all company communication platforms and follow-up

on required actions

Job Requirements

• Proven retail management experience in a fast-paced environment

• Charismatic, inspirational leadership style

• Strong technology proficiency to drive sales and customer experience

• Ability to thrive under pressure in a dynamic environment

• Excellent organizational, interpersonal, and follow-up skills with strong

attention to detail

• Proficiency in Retail Math, KPIs, and Microsoft Office

• Fluent in English

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

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At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].