Store Supervisor

Our stores are the life and soul of our business. They act as our main touchpoints with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts ofthechaintowork,ourstoresmustsetthetoneofwhatourtwobrandsareallabout. Irrespectiveof where our consumers eventually make a purchase, our stores, are always a window to our great brands. As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Supervisor plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through the ir passion and belief in our brands.

Responsibilities include:

• ●  Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.

• ●  Support the management team managing all personnel, product & merc handising functions, business processes and results for the store.

• ●  Participate in weekly management meetings and other staff meetings.

• ●  Clearly communicate to staff all marketing and sales promotions.

• ●  Driving shop floor sales and exceeding store targets through motivating the team to

  achieve these goals, whilst offering our customers’ an exemplary store journey.

• ●  Consistently foster a positive store experience by treating all customers and colleagues

  in a fair and consistent manner.

• ●  Support the team in delivering the business strategy, and ensuring everyone has

  received consistent training on product knowledge and store maintenance.

• ●  Achieve company standards/goals for personal sales results: sales v budgets, sales per

  hour and units per transaction.

• ●  Perform manager-on-duty functions, manage store opening/closing functions and the

  sales floor.

• ●  Focus staff on the importance of quality relationships with internal and external

  customers.

• ●  Ensure staff accountability of building a repeat customer base by providing all customers

  with unparalleled spirited service.

• ●  Ensure “door to floor” best practices with visual merchandising directives for sales floor

  and back room are being executed; continually review these to ensure they are

  consistent.

• ●  Work with the management team to build a talent pool for key positions, including

  possible successors.

• About YOU

• ●  You'll have a previous track record of supervisory or specialist roles within a premium or luxury brand.

• ●  You'll have previous people management experience with the ability to resolve conflict and unproductive disagreements.

• ●  You'll be an effective communicator with the ability to build relationships with ease.

• ●  You'll be a team player who recognises and celebrates the contributions and

  achievements of others.

• ●  You'll be confident in giving feedback that promotes positive behavioral change.

• ●  You will work well with change, being able to quickly adapt and work with pace.

• ●  You will be energetic and authentic showing a clear presence on the shop floor.

• ●  You'll approach all issues with a ‘can do’ approach and act with initiative to find in store

  solutions.