Strategic Clients Coordinator Europe, Luxury & Lifestyle (F/M/X)

Join the Accor Group, an ecosystem of over 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations.​

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.​

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

#WeAreHeartists

To discover the life that awaits you at Accor, visit https://careers.accor.com/.

The Accor Luxury & Lifestyle Global Sales team is looking for a Strategic Clients Coordinator Europe to support two Global Sales Luxury & Lifestyle UK Directors in daily business operations and take ownership of the end-to-end commercial conversion of MICE and event opportunities across the UK & Ireland market.

Your main responsibilities are:

Daily Business Support :

• Receiving meeting requests directly from directors or clients/agencies
• Qualifying new requests by asking additional questions, calling clients or confirming via email
• Venue searching and selection of most appropriate hotels for the brief
• Working on requests from initial enquiry through to contract signature
• Taking part in the negotiation process regarding terms and conditions, payments, special needs and prices, acting as intermediary between client and hotel
• Chasing hotels for RFP responses from MB/Delphi/Cvent/Anais
• Chasing hotels for signed contracts and updates on MB – Connex booking

CRM & Data Management :

• Keeping all enquiries updated via ANAIS system (Salesforce)
• Regularly updating system activity and enquiry process, status changes (Bid, Close or Won)
• Ensuring all new business is loaded correctly and revenue is added
• Maintaining and updating the database to facilitate B2B communications

Commercial Development :

• Promoting the global Accor luxury & lifestyle hotel portfolio
• Developing revenue from existing luxury partners and generating new business
• Supporting Directors in Corporate RFP processes
• Supporting Strategic Clients Directors UK & in preparing actions to animate their markets Ireland
• Engaging on social media platforms and identifying opportunities

Brand & Team :

• Acting as brand ambassador and embodying Accor's values in every interaction
• Attending business meetings including hotel presentations and training

Background:

• Bachelor's Degree (BAC +4)
• First professional experience in hospitality or tourism
• Fluent professional English
• Practical knowledge of Office 365
• Knowledge of office management systems and procedures
• Knowledge of tools : ANAIS (Salesforce), Outlook, Microsoft Office, Cvent, MB/Delphi

Competencies:

• Excellent organizational and time management skills
• Ability to manage multiple tasks simultaneously and prioritize daily workload
• Excellent oral and written communication skills
• Strong people skills and customer service orientation
• Problem solving and conflict resolution
• Proactive mindset and initiative
• Creativity and data analysis

LEARNING & DEVELOPMENT:  

Management talent at the earth our of HR Accor strategy. 

We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths 

Our Culture #BeALLyouAreWithALLyourHeart  

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, open to others and the world around us.  

• Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, the different stories that make up our company.  
• We care for the world around us: our teams, our customers, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.  
• All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their wishes and ambitions is our priority.  
• Together, we imagine your future. Our group is large, with many opportunities, and the experiences are infinite.  
• We dare to question the status quo. We challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.  
• Hospitality is teamwork, and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. 

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.