Strategic Customer Service Manager

Our client, a leading supplier of green energy, is looking for a Strategic Customer Service Manager to lead a team of 10-15 to deliver exceptional service to strategic B2B clients. You'll build strong relationships, drive customer retention, and ensure a best-in-class service experience. This role offers the opportunity to shape their service strategy, collaborate with key stakeholders and make a real impact. If you have experience of working within the B2B energy industry, combined with extensive experience in leadership - apply today!!

Key responsibilities:

• Lead & develop a team to assess & meet customer needs while achieving key objectives
• Oversee end-to-end service delivery for strategic business accounts
• Collaborate with internal stakeholders to ensure regulatory compliance and service target
• Support debt recovery efforts and assist Business Sales in securing new clients
• Enhance existing services and support new service launches through effective communication
• Manage third-party relationships to meet internal and regulatory service standards
• Work with Legal, Compliance, and Finance teams on audits and governance
• Contribute to a market-leading B2B customer experience strategy
• Support cost management and business growth initiatives
• Handle internal and external escalations effectively

Skills and Experience required:

• At least five years of proven experience in a strategic management role
• Experience of working within the B2B energy industry (Essential)
• Proven leadership and senior customer relationship management experience
• Strong communication, networking, and stakeholder management skills
• Proficient in Microsoft Office and data analysis
• High numeracy, problem-solving, and strategic thinking ability
• Excellent time management and organisational skills
• Self-motivated, results-driven, and able to manage multiple deadlines
• Strong commercial acumen, with negotiation and project management skills

Ref: 15024

Role: Strategic Customer Service Manager

Location: Stroud/Hybrid

Salary: £45,000 + 30% OTE + bens