Strategic Relationship Manager II

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Learn more at BHN.com

Contract Type : Maternity Cover 

Workplace: Hybrid – 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Manager, Strategic Relationships 

The BHN partner channel provides a route to market for Blackhawk Network to resell its global third‑party gift card content, open loop products and other solutions on an intermediary basis (B2B2B/B2B2C), primarily via API integrations and full‑service white‑label storefronts. Operating within the B2B space and working with dozens of partners, it enables employee benefits providers, loyalty platforms, incentives organisations, neobanks and rewards companies to easily access and distribute digital and physical gift cards from thousands of leading global brands. The mission of the partner channel is to support B2B partners with products and technology that grow their business and power rewards, incentives and recognition programmes.  

Role Purpose: 
Management and delivery of a portfolio of clients, responsible for building successful, strong client relationships which includes the ongoing support of the development of account management strategies.  

This role will coordinate with internal teams to ensure successful delivery of value-added rewards and incentives solutions that meet clients' needs and identify opportunities to grow accounts. 

Key performance indicators for this role include client satisfaction, retention of clients and expansion of the portfolio we supply. 

• Manage and develop a portfolio of key accounts, with defined objectives for retention, expansion, and revenue growth, minimizing client churn.  
• Contribute to account strategy that ensures retention and growth of client, identifying opportunities for expansion and prepare and negotiate new tailored business proposals 
• Building strong relationships with key stakeholders both internally and externally including C suite / executive level sponsors 
• Maintain high operational standards by using CRM and internal systems to track performance, pipeline and growth opportunities. 
• Develop and sustain a deep understanding of our business, products, competitors, and industry landscape, positioning yourself as a trusted advisor to our customers. 
• Display positive examples of the company Beliefs (Win as One Team, Be Inspiring, Be Innovative and Global Excellence) 

• Experienced in Account Management, with proven track record of reaching targets.  As a result, possess a strong ability to manage clients and stakeholders alike.  
• Impressive communication (written and verbal) and negotiation skills 
• Excellent organisational skills, attention to detail, including ability resolve problems  
• Strong experience in presenting and hosting client meetings  
• Strong commercial and financial acumen 
• Highly self-motivated with the ability to work independently and prioritise needs 
• Thrives under pressure, whilst managing internal and external stakeholders  
• Customer service orientated

Desirable Skills 

• May possess subject matter expertise, ideally within the gift card and rewards industry 
• Knowledge of Salesforce CRM platform 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

• Hybrid: Typically 2 days per week in the office. We’re open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN:

• Stage 1: Shortlisting of suitable candidates  - we will be reviewing all applications w/c 6th July 
• Stage 2: Screening Call to follow
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.