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Strategy & Governance Officer

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Job Description - Strategy & Governance Officer


12 Month Contract With A Local Authority







Job Purpose

To provide strategic and operational support across governance, performance, complaints, and service improvement functions within the Children & Education Directorate. The postholder will play a key role in supporting the delivery of strategic priorities, ensuring effective governance arrangements, promoting continuous improvement, and helping to maintain high standards of accountability, compliance, and service delivery.













Key Responsibilities



  • Support the coordination and delivery of strategic projects, governance activities, and directorate priorities.

  • Assist in the management and monitoring of complaints, feedback, and enquiries, ensuring learning is captured and used to drive service improvement.

  • Prepare, review, and quality assure reports, briefings, presentations, and governance documentation for senior leaders, elected members, committees, and other stakeholders.

  • Support Member liaison activities and contribute to the preparation of Cabinet, Council, and committee business.

  • Maintain and monitor governance frameworks, risk registers, action plans, and performance reporting processes.

  • Support the development and implementation of business continuity arrangements and service improvement initiatives.

  • Coordinate responses to information requests, including Freedom of Information (FOI), Subject Access Requests (SAR), and other statutory enquiries.

  • Assist with the development, review, and implementation of policies, procedures, and governance processes.

  • Work collaboratively with colleagues across the Council to support effective partnership working and organisational objectives.

  • Promote equality, diversity, inclusion, anti-racist practice, and trauma-informed approaches across all areas of work.

  • Contribute to the monitoring and evaluation of service performance, identifying trends, risks, and opportunities for improvement.

  • Support the management of digital content and communication activities to ensure information remains accurate, accessible, and up to date.









Requirements



  • Experience working within a governance, strategy, performance, policy, or corporate support environment.

  • Strong understanding of governance frameworks, risk management, and organisational compliance requirements.

  • Experience supporting complaints management, service improvement, or customer feedback processes.

  • Experience preparing reports, briefings, and presentations for senior management and stakeholders.

  • Knowledge of information governance requirements, including FOI, GDPR, and Subject Access Requests.

  • Excellent written and verbal communication skills with the ability to present complex information clearly.

  • Strong organisational skills with the ability to manage multiple priorities and meet deadlines.

  • Ability to build effective working relationships with a wide range of stakeholders, including senior leaders and elected members.

  • Strong analytical, problem-solving, and decision-making skills.

  • Proficiency in Microsoft Office applications and corporate management systems.

  • Experience working within local government or the public sector.

  • Knowledge of Children & Education services and related statutory frameworks.

  • Experience supporting committee management and democratic governance processes.

  • Experience working with performance management, risk management, or business continuity frameworks.

  • Understanding of equality, diversity, inclusion, anti-racist practice, and trauma-informed approaches.









Additional Information



  • Location: Hackney Service Centre, London

  • Working Arrangement: Flexible working arrangements available subject to service requirements

  • Hours: Full-time (37 hours per week)

  • Payment: Bi-weekly payments







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