Student Advisor

Student Advisor
£24,350 per annum + excellent benefits such as Flexi time
Full-time role with Hybrid working.

Are you a passionate customer service professional looking for a role that truly makes a difference?
Yolk Recruitment is proud to be working exclusively with an online education provider to find a student advisor who will be a support and first point of contact for students, supporting them from enrolment through to graduation. You'll make sure they feel confident, supported, and empowered every step of the way.

• Guide students through onboarding, helping them access their courses and understand the learning platform
• Provide empathetic, responsive support via email, phone, and social media (including WhatsApp groups)
• Troubleshoot basic technical issues such as login problems or platform access
• Maintain accurate records and suggest improvements to the student journey
• Represent the company at open days and graduation events

What experience you'll bring to the role:

• A background in customer service or student support
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Confidence using IT systems (Google Suite, CRM platforms, etc.)
• A proactive, solution-focused attitude

If you're a confident communicator who loves helping people and wants to be part of a friendly, purpose-driven team, this could be your next perfect move.