Student Casework Officer

• Salary range: from £31,772 to £39,156 per annum (dependent on skills, experience and qualifications)  
• Grade: F
• Hours: 35 per week
• Contract type: Permanent
• Vacancy Reference: 24/43
• Closing date: Midnight, Sunday 28th June

Job Description Document

How to apply

Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description).   Candidates who do not provide a full application (including cover letter/statement) may not be considered.

Role Details

We are seeking a Student Casework Officer to provide day to day operational management in relation to student casework within our Registry team.

You will maintain and provide timely and accurate information to support student casework and provide practical suggestions for continuous improvement of processes.  You will also contribute to the knowledge base of the Registry and the University through the sharing of information.

To be successful, you should have experience of providing high level of administrative support and in handling sensitive, confidential, personal data.  You should also have a background of working in a high pressure, customer contact environment. Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication skills and a strong interest in the student journey.

Interviews will likely be held online, at the beginning of July.

Whilst we offer flexible and hybrid working across the University, you will be required to work on-campus at least 2-3 days per week.

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focusing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly, and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment 
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Free language classes (free places are subject to availability)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role