Student Conduct and Complaints Officer

Department: Academic Standards & Quality

Location: London, Manchester, Leeds and Birmingham (On-Site)

Type of Contract: Permanent / Full Time 

Salary: £35,500 - £37,750

Our Vision: Changing Lives through Education

The Role: The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central is in promoting and upholding the shared values and ideals of the GBS community.

Please Note: This role is not eligible for visa sponsorship!

What the Role Involves:

• To lead investigations into alleged breaches of student discipline and/or violations or relevant policies, ensuring that all cases comply fully with all relevant policies and procedures. 
• To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues. 
• To liaise with Police on the outcome of investigations which have been handed to them for investigation. 
• To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option. 
• To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions. 
• To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.

About You:

• Undergraduate degree or equivalent relevant experience. 
• Ability to work with a wide variety of stakeholders in a large and fast-paced institution. 
• Accurate and timely record keeping and project management skills. 
• Experience of proactively and positively addressing complex student issues, including student welfare concerns. 
• Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office. 
• Experience in handling high-level, sensitive, and confidential matters and information. 
• A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas. 
• Experience of handling cross-cultural issues. 
• Work with widening participation student groups.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus 

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.