Student Experience Manager

We are seeking a dynamic

Head of Residency Living

to redefine the student living experience in our dynamic communities. This crucial role requires a strategic leader who is hands-on, ensuring our accommodation services surpass student expectations. Responsibilities include staff management, event planning, and leading our student experience programme. We need someone with a robust skill set, including supervisory experience, event management, exceptional customer service, and a solid grasp of health and safety practices.

This role, based in Newcastle upon Tyne & Gateshead involves overseeing our five accommodations, you'll embrace a dynamic role that requires a flexible approach, including participation in an on-call rota, willingness to work weekends, and adaptability in your work schedule. We particularly value candidates who can drive.

If you're passionate about crafting inspiring environments and fostering the growth of tomorrow's leaders, join us and shape the future of student living.

What you’ll do:
To support a residency living strategy, continually review the strategy against the business plan and update accordingly.
Understand and advise the SMT on residency living best practice, staying ahead of the curve at all times.
Attend various events and conferences across the year, demonstrating we are leaders in the market place.
Lead your team and empower them to create an exceptional residency living experience for our residents, providing the best platform from which our students can excel at their studies. To create an environment that gives a homely experience where students will choose to remain until they graduate.
Each year to recruit and train the Residency Adviser team for each site.
Lead the on-site teams, providing direct line management to staff, including conducting regular team briefings, as well as 1-2-1’s.
For a full list of responsibilities please view the attached job description

What you bring:
A highly organised individual
Sound understanding of social media and communications strategies.
Ability to lead and influence people.
Excellent presentation skills
Possess good communication skills, both verbal and written
Ability to prioritise own workload with minimal supervision and use of own initiative.
Ability to work quickly and calmly, especially under pressure and in emergency situations.
Experience of Data Protection, and handling sensitive issues in an appropriate manner
Experience of working with, and the ability to empathise with people from a diverse range of backgrounds, cultures, and religions.
Experience of using databases, spreadsheets and other computer-based applications including Microsoft Office
Flexible attitude to working, including willingness to work overtime, such as unsocial hours and weekends, especially between June and September.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
Flexible and dynamic work environment
Competitive compensation
Access to ongoing training and development programs
Countless opportunities to grow within the company
For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!