Student Experience Officer

• Salary: £36K to £41K (depending on skills and experience)
• Grade: G
• Hours: 35 per week
• Contract type: Fixed-Term Contract for up to 12 months
• Vacancy Reference: 26/38
• Closing date: Midnight, Sunday 5th July

Job Description Document

How to apply

Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description).   Candidates who do not provide a full application (including cover letter/statement) may not be considered.

Role Details

At Regent’s, we’re committed to providing a peerless student experience. We are seeking a Student Experience Officer to be the first point of contact for all non-academic specific queries and to provide provide first-line advice and support to students. 

You’ll take a case-management approach to student support, to ensure that students receive accurate and timely advice and you will also assist with course-related administrative support.

To be successful, you should have strong administrative skills and the ability to use a variety of computer systems.  You should have recent, relevant and significant experience of providing high quality customer or student support and particularly, in supporting students or customers from diverse backgrounds.

Personalised education is what we do, and we believe that every student is unique and exceptional, so you’ll also be customer focused with great communication skills and a strong interest in the student journey.

Whilst we offer flexible and hybrid working across the University, you will be required to work on-campus at least 3 days per week (with flexibility required around peak periods).

About us

Regent’s University London is a private university right in the heart of Royal Regent’s Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student’s talents, potential, and aspirations.

Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.

We are a small, friendly and supportive University offering great benefits for our staff including:

• 30 days annual leave plus bank holidays and additional discretionary closure days over Christmas
• Beautiful campus in the heart of Regent's Park, a short walk from Baker Street station
• A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
• Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
• Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
• Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment 
• Employee discount service
• £6.50 a day allowance to spend in University catering outlets (when onsite)
• Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role

Unfortunately, we will be unable to consider your application if you do not already have the right to work in the UK. We are unable to offer visa sponsorship for this post.