Student Information and Advice Manager

Student Information and Advice Manager in Reading (RG1) | University of the Built Environment Find a job Post a job Sign up Never miss an opportunity. 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You will line-manage a team of seven Student Advice Officers, ensuring the delivery of high-quality information, advice and guidance that empowers students throughout their academic journey. You will combine hands-on team management with a data-informed approach to service development, driving continuous improvement and helping the service adapt to the evolving needs of our students and organisation. This is an exciting opportunity for an experienced student services professional with strong leadership skills, a passion for continuous improvement and a commitment to delivering excellent support for students. Your accountabilities and responsibilities include: Lead, motivate, and line-manage a team of seven Student Advice officers in their roles delivering student support across phones, email, and online platforms Set and review clear performance targets, and service level agreements (SLAs) for individual team members and the team as a whole Identify friction points in procedures and processes, particularly where they impact students, working cross-functionally across the University to resolve issues at source Our main requirements: Proven experience of managing a large, busy, customer-facing team Experience working with developers or technology teams (as a non-technical partner) to improve clients’ online experiences Capable of taking a calm, client-focused approach in a busy environment where there might be multiple workstreams and conflicting priorities At University of the Built Environment we expect employees to demonstrate our values: Passion, Integrity, Excellence and Support. Student satisfaction and success are our main drivers, and our people consistently report high levels of employee engagement; your contribution will be valued should you join us. We are a long-standing and leading provider of supported online education with a long-term ambition to be the world’s most sustainable university. At The London School of Architecture, our students study onsite. Staff wellbeing and work-life balance are a priority for us, with flexible working arrangements and a generous holiday allowance amongst some of our key employee benefits. To view the full job specification and to apply, visit our careers site. Vacancy closes on Thursday 12 November 2026 at 17:00. EQUALITY, DIVERSITY, AND INCLUSION We champion equality, diversity, and inclusion in our workforce. We celebrate diversity and the strengths it brings to our staff body, our student community and our Board of Trustees, recognising that people are key to our success. Our aim is to attract, develop and retain a diverse workforce, therefore we welcome and encourage applications from all backgrounds. Apply University of the Built Environment Other Sectors and Industries 4 Jobs Similar Student Information And Advice Manager Jobs Popular with Other Job Seekers Gym and Membership Coordinator Thames Talent Partners Limited Henley-On-Thames (RG9) From £28,000 to £30,000 per annum 2 weeks ago First Aid Trainer (Reading) Manpower UK Coley Park, Reading (RG1), RG1 6NY 25000.00 1 day ago Sales & Customer Service Assistant - No Experience Required Blackwater Recruitment Ltd Wokingham (RG40), RG40 £25000 - £30000 Per Annum OTE 1 week ago Cover Supervisor Worldwide Education & Care Reading (RG1) From £89 to £105 per day 3 weeks ago Independent Living Housing Officer - Part Time Aster Group Reading (RG1) Up to £19741 per annum 2 weeks ago Entry Level Recruitment Consultant SW6 Associates Limited Reading (RG8) From £28,000 to £40,000 per annum OTE £40,000 in first year 2 weeks ago Accommodation Advisor Ingeus New Town, Reading (RG1), RG1 3BA Salary £16,005 pa (20 hours) 2 weeks ago School Administrator Complete Classroom Services Ltd Reading (RG2) £16.61 per annum 2 weeks ago Senior Client Services Manager Home Group Limited Merryhill Green, Wokingham (RG41), RG41 5RB Salary £34,000 per annum plus 34 days leave, rising to 39 7 hours ago NEW Researcher Delve Recruitment Reading (RG1) From £45,000 to £55,000 per annum 4 weeks ago Student Information And Advice Manager jobs Student Information And Advice Manager jobs in Reading IT jobs IT jobs in Reading Management jobs Management jobs in Reading Jobs in Reading Full Time jobs Weekend jobs Retail jobs Amazon Warehouse Operative jobs Christmas jobs Night Shift jobs NHS jobs Apprenticeship jobs Warehouse jobs Cleaning jobs No Experience jobs Remote jobs Admin jobs Administration jobs Apprenticeships jobs Tesco jobs Get hired. 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