Student Operations Support

Job Title: Student Operations Support
Location: Norwich
Role Type: On-site

Contract: Fixed term until 31st March

First Intuition (FI) is a fast-growing, innovative education provider committed to delivering 
outstanding learning experiences. At FI, our commitment to excellence is driven by our 
core driving principle of putting people first. We take pride in nurturing talent, fostering 
growth, and providing unparalleled support to our students, clients, and team members, 
ensuring they can thrive personally and professionally.

Our success is due to our approach to training and our links with businesses. We work 
closely with organisations to precisely understand their needs and incorporate these into 
innovative course designs, where the interaction with students is tailored, personal and 
reflects their specific circumstances. This approach has led to First Intuition being 
awarded an ‘Outstanding’ rating by Ofsted.

Job summary:

The Student Operations Support role is responsible for providing general administrative 
support to the Student Operations Support team, CRM team and the Tutor team in First 
Intuition East and North.

Duties and responsibilities to include:
• Using the training management system to set up courses, send out 
communications and create reports
• Order processing and invoicing for course bookings
• Ordering and organising dispatch of distance learning and course materials
• Answering Enquiries via phone and email from students and clients
• Listing new courses for sale on the website
• Managing the LMS system and dealing with any enrolment issues opening and 
distributing the mail and filing
• Maintaining and ordering stationary supplies
• Greeting students and directing them to their classrooms
• Organising and administering computer-based exams exam invigilation
• General office admin and support to the customer service and tutor team
• Looking after initial booking enquiries
• Supporting additional work as reasonably required by management from time to 
time. This list is not exhaustive.

Benefits:
Competitive annual leave 
3 FI Days per year
Flexible-working positive employer with a range of family-friendly policies
Employee Assistance Programme: 24-hour confidential access to counselling and support 
services
Competitive Pension 
Training and development opportunities
Long term career prospects in a growing company
Employee perks including a range of discounts to suit your lifestyle

We are committed to safeguarding and protecting young people and vulnerable adults and 
follow Safer Recruitment processes. All successful candidates will need to complete a 
DBS check, with some roles requiring an Enhanced check. This post is exempt from the 
Rehabilitation of Offenders Act 1974. All staff are expected to share this commitment and 
adhere to our Safeguarding and Prevent Policy, which can be viewed here. 

First Intuition does not discriminate on the basis of race, sex, colour, religion, age, national 
origin, marital status, disability, veteran status, genetic information, sexual orientation, 
gender identity or any other reason prohibited by law in provision of employment 
opportunities and benefits