Student Success Manager

Job
Description

London College for Applied
Technology

Job Title: Student Success Manager

Department: Student Experience

Reports to:TBD

Contract: Full -time, Permanent

Location: London

1. Role Purpose

The Student Success Manager is responsible for leading the College's
student success strategy, with a focus on improving student retention,
continuation, progression and completion across all programmes. The post holder
takes an evidence -based, proactive approach to identifying students at risk of
disengagement or non -continuation, coordinating timely and effective
interventions that support students to achieve their academic and personal
goals.

This role is central to the College's obligations under OfS conditions of
registration, particularly Condition B3, which requires registered providers to
deliver positive outcomes for all students including continuation, completion
and progression to employment or further study. The Student Success Manager
works closely with the Dean, Data Analyst and academic teams to ensure student
outcomes data is translated into meaningful action, and that the College can
demonstrate a robust and effective student success framework to the OfS and in
TEF submissions.

2. Key Responsibilities

A. Student Retention & Continuation

•        Lead the College's student retention strategy,
developing proactive approaches to identifying and supporting students at risk
of withdrawal or non -continuation.

•        Monitor attendance, engagement and academic performance
data, working with academic and support teams to intervene early where concerns
are identified.

•        Manage a caseload of at -risk students, providing
personalised support, action plans and referrals to specialist services as
appropriate.

•        Track and report on retention and continuation rates
against institutional targets and OfS B3 condition requirements, escalating
concerns to the Dean or Accountable Officer as needed.

B. Student Outcomes & OfS Compliance

•        Ensure the College meets its obligations under OfS
Condition B3 in relation to student continuation, completion and progression
outcomes.

•        Work with the Data Analyst to monitor and analyse
student outcome data including continuation, achievement, attainment gaps, and
graduate progression, identifying trends and areas for improvement.

•        Contribute evidence and analysis on student outcomes to
TEF submissions, OfS reportable events and regulatory reviews as directed.

•        Support the development and delivery of the College's
Access and Participation Plan (APP) objectives, with a focus on closing
attainment and continuation gaps for underrepresented groups.

•        Maintain accurate records of student interventions,
outcomes and support activity to ensure the College can demonstrate impact to
the OfS, auditors and governing body.

C. Student Support & Wellbeing

•        Act as a first point of contact for students
experiencing academic difficulty, personal challenges or transitions, providing
guidance, coaching and referral to appropriate support services.

•        Work collaboratively with safeguarding leads, mental
health and wellbeing services, disability support and financial guidance teams
to ensure holistic and joined -up student support.

•        Ensure student support processes are inclusive,
accessible and sensitive to the diverse needs of the student population,
including mature students, international students and those with protected
characteristics.

•        Contribute to the Fitness to Study process, supporting
the Dean and relevant committees in cases where a student's capacity to engage
with their studies is in question.

D. Academic & Personal Tutoring

•        Oversee and coordinate the College's personal tutoring
framework, ensuring academic staff are supported in their pastoral
responsibilities and that students have meaningful access to academic guidance.

•        Develop and deliver training and guidance for academic
staff on identifying and responding to student support needs.

•        Ensure the personal tutoring system is integrated with
student success monitoring, so that early warning data informs tutorial
conversations and interventions.

E. Data, Reporting & Continuous Improvement

•        Produce regular reports on student success metrics for
the Dean, SMT and Academic Board, including retention, continuation, attainment
gaps and intervention outcomes.

•        Use data to evaluate the effectiveness of student
success initiatives and recommend improvements to policy, practice and
provision.

•        Maintain up -to -date knowledge of sector developments in
student success, including OfS regulatory updates, TEF criteria changes and
best practice in retention and intervention.

•        Contribute to the College's quality assurance
processes, providing student success evidence for annual monitoring,
enhancement planning and external reviews.

F. Stakeholder Engagement & Collaboration

•        Build effective working relationships with academic
staff, programme leads, the Dean, CFOO and student services teams to ensure a
joined -up approach to student success.

•        Engage with the student body to understand barriers to
success and co -develop initiatives that improve the student experience and
outcomes.

•        Liaise with external partners, employers and
progression destinations to support student transitions and employability
outcomes.

•        Represent the College's student success agenda at
relevant internal committees and external networks as required.

Requirements

3. Person Specification

Essential

•        Degree -level education or equivalent professional
experience in a student -facing, advisory or support role within higher or
further education.

•        Demonstrable experience of working with students in a
support, guidance or case management capacity, with evidence of positive impact
on student outcomes.

•        Good working knowledge of the OfS regulatory framework,
particularly Condition B3 (continuation, completion and progression) and the
TEF student outcomes criteria.

•        Strong data literacy — ability to interpret and act on
student outcome and engagement data to drive evidence -based intervention.

•        Experience of working collaboratively across academic
and professional services teams in a higher education environment.

•        Excellent interpersonal and communication skills with
the ability to engage effectively with students from diverse backgrounds.

•        Highly organised with the ability to manage a caseload,
competing priorities and reporting deadlines.

Desirable

•        Experience contributing to Access and Participation
Plan delivery or attainment gap initiatives.

•        Familiarity with student record or CRM systems such as
SITS, Salesforce or equivalent.

•        Coaching, counselling or mental health first aid
qualification.

•        Knowledge of safeguarding frameworks, Fitness to Study
processes or student disciplinary procedures in a HE context.

•        Experience preparing student outcome evidence for TEF
submissions or OfS regulatory reviews.

Benefits

4. Safeguarding & Additional Information

The post holder is required to uphold the College's safeguarding, Prevent
duty and data protection policies. This role involves regular contact with
vulnerable students and the highest standards of professional conduct,
confidentiality and safeguarding awareness are expected at all times. An
enhanced DBS check will be required prior to appointment. Completion of
mandatory safeguarding training is required upon appointment and must be kept
current.

The post holder may occasionally be required to work outside of standard
hours to support student -facing events, induction activities or retention
initiatives. Additional responsibilities may be reasonably assigned in support
of the College's student success and OfS compliance objectives.