Student Support Assistant

LAAT is a growing higher education institution delivering undergraduate Business programmes in partnership with Plymouth Marjon University. We are committed to widening participation and an outstanding student experience.

WHAT YOU WILL DO

• Monitor daily attendance and produce weekly reports
  
• Manage the attendance inbox and escalate persistent absence
  
• Administer the Monthly Attendance Panel, including agendas, reports and minutes
  
• Chase outstanding submissions and guide students on Turnitin and the VLE
  
• Flag students at risk of disengagement or withdrawal
  
• Support student induction each semester
  
• Respond to non-academic student queries across all campuses
  
• Keep confidential welfare, deferral, withdrawal and sick note records
  
• Escalate safeguarding and wellbeing concerns without delay
  
• Signpost students to extenuating circumstances processes
  
• Coordinate room bookings, class schedules and campus operations
  
• Carry out routine fire safety and health and safety checks
  
• Produce weekly campus operations reports
  
• Support new staff onboarding and campus orientation
  
• Prepare data for the Attendance Panel, Quality Committee and Academic Board
  

Requirements

HOW SUCCESS IS MEASURED

• Attendance registers submitted on time every week
  
• Queries acknowledged within 1 working day and resolved within 3
  
• Welfare concerns escalated the same day
  
• Accurate, audit ready student records
  
• No missed safety inspections
  

• Strong verbal and written communication skills
  
• Good working knowledge of Microsoft Office, Teams and Google Workspace
  
• Excellent organisation and attention to detail
  
• Ability to manage multiple priorities and use initiative
  
• Understanding of confidentiality and data protection
  
• Commitment to equality, diversity and inclusion
  
• A caring, student centred approach
  

Desirable

• Experience in higher education or a similar setting
  
• Familiarity with student record systems, VLEs or attendance tools
  
• Knowledge of safeguarding in higher education
  
• Experience in campus operations, health and safety or facilities
  

Benefits

YOUR DEVELOPMENT

• Structured induction, including safeguarding, EDI and data protection training
  
• Annual CPD plan through the PDR process
  
• Opportunity to work towards Advance HE Associate Fellowship (AFHEA) as your career develops
  

WHAT WE OFFER

• Pension scheme and annual leave entitlement
  
• Staff wellbeing programme and Employee Assistance Programme
  
• Flexible working, subject to operational need
  
• An inclusive, values led and supportive team
  

LAAT is committed to equality, diversity and inclusion and welcomes applications from all backgrounds. If you need any reasonable adjustments during the recruitment process, please let us know.

Appointment is subject to satisfactory references, right to work checks and, where applicable, an enhanced DBS check.