Student Support Coordinator

Job Description: Student Support Coordinator

Location: Stratford and Woolwich, London

Role Type: Full-time, Permanent

Role Overview

The Student Support Coordinator at SCCD Training will provide comprehensive support to our learners throughout their training journey. Acting as a primary point of contact, you will ensure students are engaged, motivated, and have access to all necessary resources to successfully complete their programs.

Key Responsibilities

• Serve as the first point of contact for student queries, providing guidance and timely support.
• Monitor student attendance, progress, and wellbeing, addressing any concerns promptly.
• Coordinate with academic and placement teams to facilitate smooth learner experiences.
• Develop and implement intervention plans to support students facing challenges.
• Maintain accurate records of student interactions and support activities in the CRM system.
• Organize orientation sessions, workshops, and wellbeing activities to enhance student engagement.
• Ensure compliance with safeguarding and data protection policies.

Candidate Requirements

• Experience in student support, education, or related fields.
• Strong interpersonal and communication skills with a compassionate approach.
• Ability to manage multiple student cases simultaneously with attention to detail.
• Proactive problem-solving skills and the ability to work collaboratively with various teams.
• Knowledge of safeguarding best practices and data protection regulations.
• Experience using CRM or student management systems is preferred.
• Understanding of the UK education sector and teacher training pathways is an advantage.

Why Join SCCD?

• Impact: You are directly responsible for helping people change their lives and enter the teaching profession.
• Growth: Opportunity to move into Senior Placement or Business Development roles.
• Culture: A fast-paced, high-energy environment with a focus on collective team success.