Student Support Co-ordinator

Please note this position is based in Hebburn, Tyne and Wear and whilst some hybrid working is offered, candidates must be living within commuting distance to the office.

Amano (as part of the eQS Group of Companies) is a

provider of specialist learning support to disabled students studying in higher or further education, and to apprenticeship learners. Amano is an accredited Disabled Students Allowance provider offering academic student support, our reputation has been built upon a professional, reliable and friendly approach to learner support. Our students and learners report high levels of satisfaction, and our services positively impact their access to, success in, and progression from education.

The Role
Working within a vibrant and friendly team, the main duties of your role will be dealing with inbound and outbound calls and emails, creating and maintaining student records and allocating students to our consultants.

Key responsibilities

Provide effective advice, guidance and supervision to Amano consultants who are supporting disabled students and learners in various educational settings
This aspect of the role will include face-to-face, telephone, and remote support.
Give guidance to Amano consultants on how the Disabled Students Allowance (DSA) and other learning support funding works.
Communicate promptly and professionally with other DSA stakeholders e.g. Assessors and education institution student support services.
Communicate effectively with students, learners, and occasionally their family members to further their academic success and progress.
Contribute to the effective and efficient running of the head office support team, and ensure the highest professional standards are maintained.
Contribute to the development of the Amano innovative systems and procedures.
Monitor student engagement with their support and follow-up when appropriate.
Ensure that Amano consultants are working to both the Amano standards and the quality frameworks and audit standards that are in place.
Be required to complete Amano administration and record keeping promptly and accurately.
Ensure that personnel records are complete and accurate.
Follow Amano safeguarding, health and safety, lone working, and professional and personal boundaries policies.

Essential Skills and Qualifications
English and ICT, GCSE Grade A-C or equivalent.
motivated flexible individual, self-starter able to work on your own or as part of a team, ability to prioritise and handle a diverse workload.
administration skills & ability to work in a results-driven, high-activity environment with a good working knowledge of MS office packages.
planning and organisational skills with a high attention to detail and good time keeping.
interpersonal skills and written and oral communication skills with a customer centric approach.
attitude, keen to learn, confident, enthusiastic, conscientious, and passionate about making a difference.

Desirable Skills

Have a good understanding of inclusivity and diversity in education and awareness of how the DSA and other funded learning/work support operates.
Be able to guide a support consultant to assess a student’s needs and establish an appropriate Individual Support Plan.
Understand the needs, objectives, and constraints of others, but also have an awareness of a student’s strengths.
Have a good understanding of the particular demands of study in higher education or similar settings.
Be able to clearly assess (and correctly advise) when a referral to, or ‘signposting’ to another service is required.
Ideally have a good working knowledge of assistive technologies (AT) and related AT strategies to support learning.
Be proactive in maintaining your CPD.

We offer a flexible business model in which all types of working arrangements will be considered. The role is for 37.5 hours per week and the successful candidate is required to start as soon as possible.

Benefits:

We offer 30 days’ holiday (plus bank holidays) and an employer’s pension contribution of up to 5% of salary. We also offer a generous well-being and benefits package for all employees including :
Life assurance
Wellbeing programme
Various discounts
Cycle to work scheme
Hybrid working – free parking and beverages at Hebburn office

We strive to ensure all our practices are inclusive and support diverse talent. Black, Asian, minority ethnic and disabled people are currently underrepresented at eQS and are particularly encouraged to apply.