Student Support Officer

• Conduct initial triage of student referrals and direct students to the most appropriate support services.
• Assess and identify students' ongoing wellbeing and support needs.
• Provide first-line support and guidance through calls, emails, workflows, and enquiries.
• Respond to initial queries relating to disability, wellbeing and respect, culture and behaviours support services.

• Maintain accurate records and manage administrative processes associated with student support, utilising CRM.

Student Support, within the Directorate of Student and Academic Support, provides specialist advice and guidance to help students succeed throughout their university journey. The Triage and Operations Team is the first point of contact for many students, ensuring they are connected to the most appropriate support services through effective triage and early intervention. Support is delivered across a range of channels, including face-to-face appointments, telephone, email, and MS Teams.

We are a collaborative and values-driven team committed to inclusive practice, positive change, and delivering outstanding student experiences. Working within a widening participation university, we are passionate about removing barriers to education and helping all students achieve their potential. We welcome diverse perspectives and experiences that strengthen our ability to meet the needs of our student community. With a strong focus on customer service, accessibility, and student wellbeing, we strive to provide a responsive, supportive, and inclusive service for every student.