Student Support Officer

Company: Elizabeth School of London
Job Title: Student Support Officer
Location: ONSITE, Northampton, UK
Salary: £23,000 - £25,000 per annum (Depending on work experience)
Employment Type: Full-Time, Sunday - Thursday (Friday & Saturday off along with occasional evening work)

Department:

Student Support
Reporting to:

Student Support Coordinator & Student Support Manager

About Us:

Elizabeth School is a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. With a strong focus on academic excellence and personal development, we strive to create a nurturing and inclusive learning environment for our students. Currently have seven campuses located in major cities including Birmingham, London, Leeds, Leicester, Manchester and Northampton. We are currently seeking a motivated and dedicated individual to join our team as a Student Support Officer.

Job Description:

As a Student Support Officer, you will play a vital role in ensuring the smooth operation of our educational institution. You will be responsible for providing administrative support to various departments and assisting students with their queries and concerns. Your attention to detail, excellent organizational skills, and strong communication abilities will contribute to the overall efficiency and effectiveness of our administrative processes.

Responsibilities:

Provide exceptional customer service to students, staff, and visitors, both in person and over the phone.
Assist students with their inquiries, including admissions, course registrations, timetables, and general information.
Maintain accurate student records and databases, ensuring data confidentiality and compliance with data protection regulations.
Assist in organizing and coordinating events, workshops, and student activities.
Handle general administrative tasks such as photocopying, filing, and managing office supplies.
Support the admissions process by processing applications, conducting interviews, and assisting with enrolment procedures.
Collaborate with various departments to ensure smooth communication and coordination of administrative tasks.
Undertake any other administrative duties as required by the management team.

Education and Qualifications:

Bachelor’s degree from a recognised university

Experience & Knowledge:

Essential
Knowledge in Customer Service Standards
Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
Highly developed oral and written communication skills
Ability to work on own initiative, demonstrating a positive approach to problem solving.
Willingness to learn and develop and contribute to the wider activities of Student Support and of the school.
Demonstrate empathy to understand and address students’ concerns.
Ability to maintain confidentiality and handle sensitive information with professionalism.
Strong interpersonal skills for building rapport and trust with students.
Capacity to assess situations and provide practical solutions.
Ability to adapt to changing circumstances and student needs.
Proficiency in using IT technology to record and search student data base.

Desirable
Higher Education Experience
Knowledge of counselling techniques to provide emotional support.

Benefits:
Private medical (health) insurance with BUPA
Annual leave (5.6 weeks), including bank holidays.
Workplace pension scheme
Statutory Sick Pay
Statutory maternity/paternity pays.
Career development opportunities
Training and self-development opportunities
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work.
Investing and savings opportunities
Financial wellbeing – personal debt advice
Financial wellbeing education
My Mind Pal (mental fitness)