Student Wellbeing & Engagement Officer

Contract type: Full Time (37.5 hours per week) – Permanent  

Location: Sheffield, Sheffield International Study Centre

Salary: £25,063 per annum

The Wellbeing Officer is a pivotal role dedicated to student support. You will be at the forefront of handling all welfare concerns, providing essential one-on-one pastoral support, and managing cases for a diverse range of students, including those with health and SEND requirements. A key part of the job is creating and monitoring support plans and ensuring the safeguarding of all students in line with policy. Beyond individual support, you'll be instrumental in organising a variety of events and activities that promote health and well-being. This requires strong collaborative skills to work with both students and colleagues to provide a supportive student experience.


ABOUT THE ROLE

• Ensure effective management of a student caseload linked to welfare, health and SEND in line with Study Group policies and procedures including adherence to GDPR requirements
• Create and maintain accurate records in line with safeguarding and GDPR requirements
• Proactively promote internal and external services and events which support students’ health, wellbeing and academic progress
• Initiate support plans to implement reasonable adjustments for students with health or SEND requirements
• Assist students with formal processes including registering with the University health service and filling in a range of applications.
• Take a student-centred approach to services and events organised by the Wellbeing and Engagement Team
• Responding to general student queries including on reception, email and student meetings
• Providing information to external stakeholders including: parents, sponsors, guardians, agents, Study Group colleagues in the UK and overseas, partner university
• Engagement with Study Group marketing and agent visits, including presentations and contribution to marketing materials
• Supporting the student experience team to maintain a high level of student experience through all services

ABOUT YOU

• Bachelor’s degree or equivalent experience
• Experience of identifying and supporting students with additional needs, including health and SEND requirements.
• Ability to organise events/activities/projects
• Ability to build strong working relationships with internal and external colleagues
• Excellent IT, data management and record keeping skills including competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies
• Ability to work effectively within established policies and procedures
• Experience of working in a diverse environment and supporting the needs of a wide range of individuals

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.