Subject Access Request Clerical Administrator

Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care. 

This vacancy is part of the Single Corporate Services Division.

Why are we changing the way we deliver Corporate Services? 

Working as a partnership, both IWT and PHU have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. The creation of a single corporate service is essential for us to support our clinical and operational services, and our wider transformation programme. 

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.   
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.  
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.  
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. 
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.  
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.  
• Build resilience for individuals and our teams. 

The single corporate service is delivered across both organisation.  You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.

Band: 2: £24,465 per annum

Hours: 37.5 per week

Contract Type: Permanent

Do you enjoy a challenge? Do you have a keen eye for detail with strong administration skills? Do you want to play a key role in the provision of health records and information? If so, we are seeking an enthusiastic and highly motivated individual to join our expanding Information Governance Team.

You will support the Information Governance Team in processing Subject Access requests by using multiple data sources to compile health records to fulfil requests. 

This will include the retrieval and copying of patient's physical health records,  supporting with identification checks, retrieval of information from a small number of computer systems and supporting the Team with inbox management. 

For further information please refer to the enclosed Job Description

Qualifications 

• GCSE English and Math’s
• NVQ 2 or relevant equivalent experience

Experience

• Good verbal, telephone, and written communication skills

Knowledge

• Knowledge and understanding of the basic use of IT applications (e.g. Microsoft word, email)
• Basic awareness of Subject Access Request and GDPR Knowledge of NHS IT Systems

At the core of our culture is the value we place on our workforce; their skills, knowledge, experience and contribution to the communities we serve. We are proud to offer our staff more than just a job – we offer them an opportunity to be part of a dynamic organisation striving for excellence which provides its staff members with benefits and support throughout their lives and careers.

We are pleased to be able to offer benefits ranging from reduced cost lease cars, flexible working and development opportunities to get the most from your career with us. We understand that a career is about more than just the time you spend at work and so we aim to provide a flexible and supportive environment for our staff.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most. 

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.