Subscription Controller

Job Title: Subscription Controller
Location: Tunbridge Wells, Kent, UK
Type: Full-Time

Are you a detail-driven billing professional with a knack for problem solving and a passion for delivering great customer service? We're looking for a Subscription Controllerto join our finance team and play a vital role in managing subscription invoicing for our innovative technology solutions.

In this role, you'll take ownership of monthly billing operations, data reconciliation, and customer query resolution — all while working closely with cross-functional teams to ensure accuracy, efficiency, and a top-tier customer experience.

What You’ll Be Doing:

• Oversee and process monthly customer subscription invoicing
• Reconcile and interrogate large volumes of data to ensure billing accuracy
• Resolve subscription-related queries quickly and effectively
• Work closely with the Asset Management team to monitor service activations, cancellations, and changes
• Maintain accurate customer subscription records across internal systems
• Process renewals and collaborate with account managers to confirm pricing
• Liaise with the finance team on aged debt, credits, and monthly accruals
• Produce monthly operational reports including MRR and renewal forecasts
• Support customers directly with billing queries in a professional, timely manner
• Collaborate with internal support teams and contribute to system housekeeping and data integrity

Key Focus Areas:

• Data Entry
• Data Analysis
• Data Reconciliation

What We’re Looking For:

• Previous experience in a billing, finance, or subscription-based role
• Strong analytical mindset with exceptional attention to detail
• Excellent verbal and written communication skills
• Confident in handling customer interactions with professionalism and care
• Able to prioritise tasks, work to tight deadlines, and juggle multiple responsibilities
• Proficient in Microsoft Office 365, especially Excel
• Experience using internal and bespoke systems is a plus

Perks of the Role;

• Competitive Salary
• Monday-Friday only 9 am-5 pm
• Hybrid working
• Parking on-site
• Health Assured Employee Assistance Programme (EAP)
• Private Medical Insurance
• 25 days of holiday plus Bank Holidays
• Life Assurance (x4 salary)
• Pension

You’ll be part of a forward-thinking business focused on innovation and customer success. If you're looking for a role where your precision and problem-solving make a real impact – this is the opportunity for you.

Apply today and bring your billing expertise to a growing tech environment where accuracy and customer satisfaction come first.

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