Suffolk Healthy Homes Support Officer - Internal

• East Suffolk Council
• East Suffolk House, Melton, Woodbridge IP12 1RT or Riverside, Lowestoft, Suffolk NR33 0EQ
• Salary: £31,537 - £34,434 per annum
• Hours: 37 hours per week
• Contract: Fixed Term

This advert is open to current East Suffolk Council staff only. 

East Suffolk Council is an exciting place to work, delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.

We currently have an opportunity to join East Suffolk Council's Private Sector Housing team as a Suffolk Healthy Homes Support Officer.

The role:

The ideal candidate will promote and deliver Suffolk Healthy Homes services to eligible residents of Suffolk with a focus on supporting the more vulnerable residents. The service looks to provide wrap around support for individuals who are struggling with poor housing conditions and affected by poor health. You will assess each vulnerable client and determine what support they need to navigate the system and provide this in the form of home visits, support with grant applications, provision of energy advice, contractor liaison, evidence gathering and linking with other services to facilitate a holistic support network to ensure as far as it is reasonable that when the job is completed the client has a safe home environment.

What you will need:

The ideal candidate will need knowledge of the benefits system, the ability to work flexibly alongside being caring and empathetic. An NVQ level 2 or similar experience is required and a City and Guilds Energy Awareness level 3.

If you think you have what it takes to be successful in this role, even if you don’t meet all of the essential requirements, please apply. We would appreciate the opportunity to consider your application.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work (YouTube).

Here are some of the main benefits: 

• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays) 

• Local government pension scheme 

• Flexible working arrangements 

• Learning and development tailored to your role 

• A wide variety of staff support networks including access to health and wellbeing initiatives and programmes. 

• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services. 

Find more information about what we offer in our benefits brochure (pdf). 

To find out more

For an informal discussion regarding this post, please contact Stuart Halsey by emailing [email protected]

Closing date: 23 August 2026 at 11pm

Interview date: W/c 31 August 2026

How to apply

Step 1 - Read the advert and the Job Description and Person Specification (docx/pdf)

Step 2 - Complete the Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.

For more information, check out the How to Apply section of our Career Site (URL).