Summer Receptionist

Location: Edinburgh      

Department: Lettings

Duration: Temporary, fixed-term contract from May/June until mid/end September 2025     

Hours of Work: 37.5 hours, Monday to Friday, 09:00–17:30    

The main aim of the Edinburgh Lettings Team is to ensure an exceptional customer experience is provided to all our potential and existing clients. You will work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and, by doing so, achieve a market-leading position in our target areas. 
 
In your role as a front-of-house administrator, you will provide a highly effective front-line reception service by dealing professionally and efficiently with our clients and customers through multiple communication channels (telephone, email and face-to-face). In addition, you will provide administrative support to ensure the efficient operation of the department and look after the general reception areas of the branch to ensure a welcoming environment for our customers.  
 
You will work collaboratively with your colleagues and support the Portfolio Managers and Portfolio Administrators in building strong relationships with their clients by ensuring that we deliver an exceptional customer experience. In addition, you will carry out general administrative tasks as required to provide the best possible support service to the department as a whole.

• Providing administrative support, ensuring the efficient operation of the department and office premises, including stock management  
• Managing all phone calls and voicemail queries  
• Greeting clients, suppliers and associated professionals face to face  
• Providing the highest standard of client care and satisfaction  
• Ensuring standards are met and a continuous learning approach is adopted  
• Management of the viewing calendars and appointments  
• Management of a database of applicants for available properties  
• Managing the main lettings email inbox  
• Managing keys in and out of the office  
• Liaising with viewers/coordinators to best manage diaries/viewings  

• Administrative and call handling experience
• Complete administration and processes thoroughly and methodically
• Good geographical knowledge of Edinburgh
• Proficient in the use of IT systems, including MS Word, Excel, & Outlook
• Be a team player and can build good working relationships with other teams
• Can multi-task and thrive in a close team environment
• Have a flexible approach to work and show initiative
• Good attention to detail

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset