Supervisor

As a Jack Wills employee, part of the Frasers Group  you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail environments and future proofing our business.



We are now looking for a Supervisor to join the team in Gloucester. 

We want Managers who are fearless, will take risks and reap the rewards.

The Ambition

You will be a hands-on Manager who leads by example, and you will operate as a business manager for your store, ensuring that business initiatives are met with positivity and pace, whilst controlling and delivering across the board for store operations, customer service, budget control, people and product.

Key Result Areas and Competencies:



• Manage store operations and ensure delivery to expectation on all KPI’s

• Train and coach the team to best practice and provide evidence of best practice through area/regional visits

• Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience

• Understand product features and benefits and train your team to maximise sales opportunity. 

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

• Identify internal talent, use development opportunities and performance management processes to drive and reward exceptional performance

• Be self-driven in own personal development and take on developmental feedback constructively

• Plan for development and create a clear team succession plan to encourage next generation and support business growth

• Understand and promote the Frasers Group core values and coach the team to engage with these values

• Engage with your team to feedback new ideas and contribute to the wider business

• Inspire the team and act as a role model. Take a ‘hands-on’ approach to management and running of the store

The Requirements



• Minimum of 3 years fashion retail experience

• Ability to positively impact results in sales, payroll and stock loss

• Proven record of developing a Management team and talented individuals

• Must be able to work well under pressure and to strict deadlines

• Committed to achieving the highest store standards and customer service experiences

• Strong commercial awareness and able to analyse company and store reports

• A ‘hands-on’ approach to getting things done

The Rewards:

• Basic rate salary £30,222 per annum
• 20% Staff Discount across all Frasers group Stores 
• Excellent bonus scheme paid monthly 
• Amazing career progression opportunities and new exciting learning & development programs
• Cycle to work scheme
• Long service awards
• Monthly Commission across a wide range of products