Supervisor - Personal Shopping

Flannels is a leading luxury retailer known for delivering an exceptional shopping experience with a curated selection of the world’s most coveted brands. Our Supervisors, with the support of their sales team, play a key role in offering bespoke styling advice and a premium, personalised service to our customers.



We are now looking for trend aware & fashion conscious retail leaders to join our team in Flannels Belfast.

Your Role:

• Maximise turnover to exceed required targets and identify opportunities to continually improve performance
• Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• Be a strong presence on the shop floor to drive sales both personally and through the team
• Ensure exceptional customer service is delivered at all times
• Ensure all members of the team have the tools and knowledge to deliver the key business objectives
• Manage the presentation and merchandising of seasonal stock in line with Head Office directives
• Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors
• Drive and deliver KPI's
• Create and maintain customer profiles via Flannels’ clienteling tool
• Develop and nurture strong relationships with customers, ensuring loyalty and repeat business.
• Research, source and find products to satisfy clients’ requests and needs
• Monitor correspondence and ensure prompt response to all enquiries
• Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Your Profile:

• You will be an exceptional people manager, with strong leadership and motivational skills
• Excellent communication, planning and organisational skills
• Passionate about fashion, with extensive knowledge of luxury brands and designers.
• A people-person with excellent communication and interpersonal skills.
• Target-driven with a proactive approach to achieving sales goals.
• Ability to work in a fast-paced, client-focused environment.

• Personal qualities

• High level of personal energy to drive projects to completion
• Confident and assertive
• Positive and enthusiastic with a can do attitude
• Passion for fashion retail
• Professional manner
• Trend aware, fashion conscious and well presented at all times

The Rewards:

• Base salary £30,222 per annum 
• Weekly/Monthly & Quarterly Commercial Bonuses
• 20% staff discount across all Frasers group brands
• Join the Fearless1000 Incentive Scheme watch THIS video to find out more
• We offer a wide range of Development Courses with National Qualifications
• 50% Uniform discount
• Cycle to work scheme
• Long service awards