Supervisor Reception

As a Reception Supervisor, you will be responsible for ensuring that all arriving guests are greeted to Hilton Grand Vacations brand standards. Consistently delivering a high standard of service to enhance the owners and guests’ stay and experience.   Your role is to support the team on shift in delivering a wonderful pre arrival and welcome to the resort. Sharing a passion for delighting guests, paying attention to the things which make their stay special and supporting the front desk & night  teams to excel and deliver meaningful memories. 

• Ensuring all pre-arrival information is produced and communicated to guests and the relevant departments, in accordance with brand standards and in the spirit of Inspired Hospitality & Make It Right. 
• Provide Duty Manager cover as the business dictates however this role is hands-on, guest-facing and so a genuine sense of arrival will be your remit. 
• Responding to and analysing guest responses received via internal systems, Qualtrics , Trip Advisor etc. and where appropriate discuss/share solutions to issues with other departments  
• Ensuring all guests have been fully communicated with prior to arrival and that their details have been correctly entered into Clarity

Your role is to support the team on shift in delivering a wonderful pre arrival and welcome to the resort. Sharing a passion for delighting guests, paying attention to the things which make their stay special and supporting the front desk & night  teams to excel and deliver meaningful memories. 

Ensuring all pre-arrival information is produced and communicated to guests and the relevant departments, in accordance with brand standards and in the spirit of Inspired Hospitality & Make It Right. 

• Provide Duty Manager cover as the business dictates however this role is hands-on, guest-facing and so a genuine sense of arrival will be your remit. 
• Responding to and analysing guest responses received via internal systems, Qualtrics , Trip Advisor etc. and where appropriate discuss/share solutions to issues with other departments  
• Ensuring all guests have been fully communicated with prior to arrival and that their details have been correctly entered into Clarity

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfil this role successfully, you must possess the following minimum qualifications and experience: 

•    Previous supervisory experience in Front Office within the hotel/leisure/retail sector 
•    High level of IT proficiency 
•    Strong attention to detail  
•    Experience of managing people and developing people 
•   Excellent guest focus, interpersonal and communication skills, using HGV tools, Make it Right & Inspired Hospitality
•    Accountable and resilient 
•    Commitment to delivering a high level of customer service 
•    Ability to work under pressure 
•    Excellent grooming standards 
•    Someone who is a Team Player – Collaborative, Flexible, Fun and Dynamic