Supplier Management Specialist

Sustainable Energy First is a leading, Investors In People Gold accredited, sustainable energy and utilities specialist. As a certified B Corporation with a strong commitment to sustainability, we are focused on reducing the carbon footprint of our clients, which accounts for 3.5% of UK business power consumption. Our sustainability 🌍 ambitions are aligned with those of our clients and prospects, with the eradication of 327,000 tonnes of CO2e by 2028 being the goal, the equivalent of taking 73,000 cars off the road.

The Role in a nutshell 🐿️

As a Supplier Management Specialist at Sustainable Energy First, you’ll play a vital role in ensuring smooth and efficient supplier interactions within the Energy Services team. You’ll be responsible for resolving invoice queries within agreed SLAs, coordinating escalations, and maintaining clear communication between internal teams and suppliers. By staying informed on industry updates and supplier process changes, you’ll help maintain compliance and operational efficiency. You’ll also support the planning and documentation of supplier KPI meetings and workshops, while building strong relationships that enable effective negotiation and service delivery. Your contribution will directly impact the quality of service we provide to customers and foster a collaborative, high-performing team environment.

More info 👇🏽

• Efficiently manage and resolve supplier invoice queries within defined SLAs, escalating issues where necessary to ensure timely completion.
• Support the coordination of escalated issues by tracking progress and maintaining communication between internal teams and suppliers.
• Stay informed of basic industry updates and supplier process changes, applying new knowledge under guidance to maintain compliance and efficiency.
• Assist in the preparation and scheduling of supplier KPI meetings, workshops, and clinics, ensuring agendas and minutes are accurately recorded.
• Build positive working relationships with suppliers, supporting negotiations through accurate data and clear communication to meet business expectations.

• General energy industry knowledge and understanding of internal processes. Your core knowledge and experience will be essential in order to support team members on a day-to-day basis.
• Organised with excellent attention to detail. You need to be a self-starter, be able to work independently, and be in control. This will be needed to plan, track, progress and deliver.
• Collaboration and communication. Good communication skills and the ability to work effectively with suppliers to resolve escalations effectively and efficiently.
• Inquisitive and a problem solver. Good investigation and research, this is essential in order to build industry knowledge, investigate complaints, or look into complicated problems that need resolving.

💷 Salary: £24,242- £28,000 subject to experience

🌴 Holidays: 25 days + bank holidays + 🥳 your birthday off, increasing to 30 days on length of service

🏠 Hybrid working - you must be able to commute to our Lytham office 2 days p/week

*Please note: we are moving to Fulwood this Autumn 🍂

⌛Flexible working - including the ability to bank up to to 5 extra days off per year

⛹🏽 Gym contribution

💰 Long service awards

🩺 Private Medical Insurance

🐣 Enhanced paternity/non-pregnant colleague and maternity/pregnant colleague leave

🏥 Simply Health scheme

🧠 Challenging work and development opportunities

Inclusion and Belonging We believe that diversity is more than a commitment, it’s at the heart 🤎 of who we are. We aim to create an environment where everyone feels respected, valued, and empowered to bring their whole selves to work.

We celebrate different perspectives, backgrounds, and experiences because we know they make us stronger, bolder and more imaginative, which link to our core values. By fostering a culture of belonging, we aim to provide a workplace where every voice is heard, and every individual can thrive.

Our culture has been set up to bring the best out of our people. If we sound like the kind of business where you’re ready to take the next step, then we look forward to hearing from you!