Supply and Fit Administrator

Role Overview:

Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.

Key Responsibilities

Order Management:

• Process customer installation requests accurately and efficiently.
• Maintain accurate records of all orders and installations.

Supply Coordination:

• Liaise with Production and Despatch to ensure the product is complete for installation.
• Resolve any Production supply issues or discrepancies promptly.

Installation Scheduling:

• Coordinate with installation teams to schedule fittings.
• Communicate installation schedules to customers and ensure their availability.
• Manage any changes or rescheduling requests efficiently.

Customer Service:

• Serve as the primary point of contact for customers regarding order and installation queries.
• Provide exceptional customer service, addressing any concerns or issues promptly.
• Follow up with customers post-installation to ensure satisfaction.

Administrative Tasks:

• Prepare and maintain documentation related to orders and installations.
• Generate reports on supply and fit activities for management review.
• Assist in the development and implementation of process improvements.

Experience/Skills:

• Proven experience in a similar role.
• Experience with order processing and scheduling.
• Strong organisational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with inventory management software is advantageous.
• Detail-oriented with a high level of accuracy.
• Customer-focused with a professional demeanour.
• Ability to work independently and as part of a team.

How to Apply:

Submit your CV and a cover letter detailing your relevant experience and why you’re the perfect fit for this position