Support Analyst

Company : Confidential

Job Description - Support Analyst

Software Support Analyst – job opportunity
Salary: £23k - £27k + Benefits
Location: Denbighshire, North Wales (Hybrid)

Our client based in Denbighshire, North Wales is a software led business, now looking to recruit a Software Support Analyst to join their engineering team and support with their SaaS based platform.
This role involves resolving end user technical requests and managing incidents to minimise business impact.
Software Support Analyst background–

Prior experience in desktop /technical / software support environment
Experience in documenting and knowledge sharing
Customer focused approach
Testing of IT / software system upgrades
Knowledge / experience of databases
Must be a strong team player.

Software Support Analyst key responsibilities & skills:

Assisting on the support desk to resolve IT / software issues and support business operations.
Being resourceful and capable of solving complex problems.
Enthusiastic about helping clients, understanding their problems with empathy, and devising solutions.
Strong communication and customer engagement skills to thoroughly understand needs.

Benefits:

Opportunity for quick career advancement.
Private medical
Holidays - 25 days plus bank holidays (33)
Fantastic training and support.
Work pattern - 4 days on site / 1 home

If this role sounds interesting to you; please APPLY & get in touch with Vicky Heard @ Greenfield IT Recruitment on or for more information.

Original job Support Analyst posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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Support Analyst

Job Description - Support Analyst

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