Support Analyst

Support Analyst in Lincoln (LN1) | IO Associates Search Search These jobs were popular with other job seekers IT Support Stoneacre Motor Group. Doncaster, South Yorkshire, DN8 5TX 25000-30000 a year 3 days ago 1st Line IT Engineer Southern Communications Ltd Rotherham (S60) From £27,000 to £32,000 per annum 6 days ago 1st Line IT Support Technician - Ilkley, West Yorkshire Burgoyne Management Limited Ilkley (LS29) £25,000 per annum 1 week ago IT Support Engineer Tribe Appointments Ltd Leeds (LS1) From £35,000 to £55,000 per annum 1 day ago IT Support Engineer - Microsoft Platform - Eco Services Experis Sheffield (S1) £40000.00 - £45000.00 per annum + Excellent Bens 1 day ago IT Application Support Technician (1023) Wills Consultants Ltd Newsam Green, Leeds (LS15) £43,929 per annum Salary: £ 43,929.76 increasing to £46,241.85 after p 9 hours ago NEW Noc Engineer Quickline Communications Eppleworth, Cottingham (HU16), HU10 6DN Competitive 2 days ago IT Systems Administrator Circle Group Wakefield (WF1) £28000 - £33000 per annum + + Benefits 3 hours ago NEW IT Support Technician Adria Solutions Sheffield, South Yorkshire £30-35K 2 weeks ago 3rd Line Support Engineer Hays Sheffield (S1) £40000.0 - £45000.0 per annum + 3rd Line Support 2 weeks ago IT Support Stoneacre Motor Group. Doncaster, South Yorkshire, DN8 5TX 25000-30000 a year 3 days ago 1st Line IT Engineer Southern Communications Ltd Rotherham (S60) From £27,000 to £32,000 per annum 6 days ago 1st Line IT Support Technician - Ilkley, West Yorkshire Burgoyne Management Limited Ilkley (LS29) £25,000 per annum 1 week ago IT Support Engineer Tribe Appointments Ltd Leeds (LS1) From £35,000 to £55,000 per annum 1 day ago IT Support Engineer - Microsoft Platform - Eco Services Experis Sheffield (S1) £40000.00 - £45000.00 per annum + Excellent Bens 1 day ago IT Application Support Technician (1023) Wills Consultants Ltd Newsam Green, Leeds (LS15) £43,929 per annum Salary: £ 43,929.76 increasing to £46,241.85 after p 9 hours ago NEW Noc Engineer Quickline Communications Eppleworth, Cottingham (HU16), HU10 6DN Competitive 2 days ago IT Systems Administrator Circle Group Wakefield (WF1) £28000 - £33000 per annum + + Benefits 3 hours ago NEW IT Support Technician Adria Solutions Sheffield, South Yorkshire £30-35K 2 weeks ago 3rd Line Support Engineer Hays Sheffield (S1) £40000.0 - £45000.0 per annum + 3rd Line Support 2 weeks ago Support Analyst IO Associates Lincoln (LN1) Permanent Published: 9 hours ago Negotiable Support Analyst IO Associates Job Title: Support Analyst Location: Lincoln - Hybrid (2 days onsite, 8-10 days/month) Employment Type: Permanent Salary: £27,500 per annum About the Client Our client operates within the healthcare technology space, delivering critical systems and support services to a wide customer base. Role Overview We're hiring a Support Analyst to provide first-line application and technical support to customers via phone and email. This role focuses on troubleshooting issues, managing support tickets, and delivering high-quality customer service. Key Responsibilities Provide inbound support via phone and email Investigate and resolve technical and application issues Execute SQL updates and generate reports Manage and prioritise support tickets (Freshdesk) Maintain accurate documentation and ticket records Escalate issues where required and meet SLA targets Collaborate with internal teams to improve customer experience Required Experience Strong IT support / service desk experience Excellent communication and customer service skills Good problem-solving and analytical ability Ability to manage multiple tasks and priorities Basic knowledge of SQL (desirable) Working Pattern Hybrid working (minimum 2 days onsite) Shift pattern between 8:00 am - 6:00 pm Occasional out-of-hours support required Benefits Dedicated learning & development support 22 days holiday + bank holidays (+ birthday off) Additional volunteering day Pension & private healthcare If you enjoy solving problems, working with customers, and building your career in application support within healthcare tech, this is a strong opportunity. Similar Support Analyst Jobs Popular with Other Job Seekers IT Support Stoneacre Motor Group. Doncaster, South Yorkshire, DN8 5TX 25000-30000 a year 3 days ago 1st Line IT Engineer Southern Communications Ltd Rotherham (S60) From £27,000 to £32,000 per annum 6 days ago 1st Line IT Support Technician - Ilkley, West Yorkshire Burgoyne Management Limited Ilkley (LS29) £25,000 per annum 1 week ago IT Support Engineer Tribe Appointments Ltd Leeds (LS1) From £35,000 to £55,000 per annum 1 day ago IT Support Engineer - Microsoft Platform - Eco Services Experis Sheffield (S1) £40000.00 - £45000.00 per annum + Excellent Bens 1 day ago IT Application Support Technician (1023) Wills Consultants Ltd Newsam Green, Leeds (LS15) £43,929 per annum Salary: £ 43,929.76 increasing to £46,241.85 after p 9 hours ago NEW Noc Engineer Quickline Communications Eppleworth, Cottingham (HU16), HU10 6DN Competitive 2 days ago IT Systems Administrator Circle Group Wakefield (WF1) £28000 - £33000 per annum + + Benefits 3 hours ago NEW IT Support Technician Adria Solutions Sheffield, South Yorkshire £30-35K 2 weeks ago 3rd Line Support Engineer Hays Sheffield (S1) £40000.0 - £45000.0 per annum + 3rd Line Support 2 weeks ago Support Analyst jobs Support Analyst jobs in Lincoln IT jobs IT jobs in Lincoln Support jobs Support jobs in Lincoln Jobs in Lincoln IT Support jobs IT Support Analyst jobs Help Desk Analyst jobs Technical Support Specialist jobs Service Desk Analyst jobs Systems Support Specialist jobs SQL Support Analyst jobs IT Helpdesk jobs Systems Analyst jobs Application Support Analyst jobs Support Engineer jobs Technical Support jobs Support Specialist jobs Help Desk Support jobs Technical Support Consultant jobs Application Support Engineer jobs Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026