Support and Accommodation Officer

Support & Accommodation Officer

Location: East Surrey
Salary: £29,000 - £33,000 DOE
Contract: Permanent, Full-Time

About the Opportunity

We're partnering with a well-established charitable organisation that provides accommodation-based support services across Surrey.

This is an opportunity to join a dedicated team working with individuals who may have experienced housing instability, social exclusion, or other barriers to independence. The successful candidate will provide practical and person-centred support, helping residents build confidence, access opportunities, and achieve positive long-term outcomes.

If you have experience within housing, social care, support work, homelessness services, youth provision, or community-based services, we'd love to hear from you.

The Role

You will:

Manage a caseload of residents within an accommodation-based setting.
Conduct support sessions and monitor progress against agreed goals.
Complete assessments, action plans, support records and reviews.
Assist residents with practical life skills, budgeting and maintaining accommodation.
Support access to training, employment, education and community services.
Work alongside external agencies, local services and referral partners.
Maintain high-quality records and contribute to service performance targets.
Promote wellbeing, inclusion and resident engagement.
Respond appropriately to safeguarding and welfare concerns.
Assist residents in progressing towards sustainable housing outcomes.

About You

We're looking for someone who can demonstrate:

Experience supporting vulnerable individuals within housing, support, care or community services.
Strong interpersonal and communication skills.
Knowledge of safeguarding principles and professional boundaries.
Ability to manage competing priorities and maintain accurate records.
Confidence working independently and as part of a team.
Good IT and administration skills.

Desirable Experience

Supported housing or accommodation-based services.
Homelessness, resettlement or tenancy sustainment work.
Welfare benefits knowledge.
Trauma-informed or strengths-based approaches.
Housing, Social Care, Youth Work or equivalent qualification.

Benefits

Competitive salary package
Generous annual leave allowance
Pension scheme
Ongoing learning and development
Employee wellbeing support
Career progression opportunities
Only candidates based in UK and eligible to work in UK are allowed