Support & Services Manager

Safety & Assurance

• Provide independent oversight and assurance of aviation operations across customers, suppliers, and contractual stakeholders.
  
• Monitor airworthiness matters, including regulatory directives, occurrence reporting, audit findings, and associated safety actions.
  
• Ensure significant safety risks and operational concerns are identified, reported, and effectively mitigated.
  
• Participate in safety forums and stakeholder meetings, supporting robust decision-making and risk management.
  
• Maintain visibility of supplier safety performance and operational compliance.
  

Supplier & Stakeholder Management

• Develop strong, collaborative relationships with customers, suppliers, and internal stakeholders to promote trust, transparency, and an enterprise culture.
  
• Act as the primary point of contact for all matters relating to aircraft service providers.
  
• Provide clear and consistent technical communication to customers and stakeholders.
  
• Build credibility as the lead interface for technical, engineering, safety, and operational matters.
  
• Support effective collaboration between operational planning, engineering, commercial, and management teams.
  

Operational Performance

• Work with senior management to optimise service delivery and minimise operational risk.
  
• Align operational requirements with aircraft availability, maintenance plans, and training programme objectives.
  
• Identify operational risks and opportunities early, supporting informed business decisions.
  
• Drive process improvements and best practice across the supply chain.
  
• Support compliance with both military and civil aviation regulatory requirements.
  

Financial & Commercial Support

• Assist with supplier contract performance monitoring and reconciliation activities.
  
• Support financial risk assessment and contract performance management.
  
• Lead productivity and efficiency initiatives that contribute to improved business performance and value generation.
  

Leadership & Culture

• Act as a subject matter expert in safety and quality assurance.
  
• Promote the effective use of quality and safety management systems.
  
• Conduct audits and continuous improvement activities.
  
• Champion diversity, inclusion, and a positive workplace culture.
  
• Lead by example and demonstrate high levels of professionalism, integrity, and accountability.
  

• Strong engineering background within a Part 145 Maintenance Organisation or Part M/CAMO Continuing Airworthiness Management Organisation.
  
• Previous management experience within an aviation engineering, maintenance, airworthiness, or operational environment.
  
• Experience in customer and supplier relationship management within complex operational organisations.
  
• Proven ability to influence multiple stakeholders and build trusted working relationships.
  
• Experience in operational, fleet, production, or maintenance planning environments.
  
• Strong analytical and problem-solving skills, with the ability to make decisions based on risk and data.
  

Technical Knowledge

• Good understanding of Air Safety Management Systems and risk management principles.
  
• Knowledge of:
  
  • Part 145 regulations
    
  • Part M/CAMO requirements
    
  • Military aviation regulatory frameworks
    
  • Airworthiness management processes
    
  • Aircraft availability and service contracts
    
• Ability to interpret contractual documentation and operational requirements.
  
• Strong IT skills with experience analysing data to support decision-making.
  

Personal Attributes

• Excellent communication and presentation skills.
  
• Strong leadership and stakeholder engagement capability.
  
• Ability to influence and drive change across organisational boundaries.
  
• Commercial awareness and sound business judgement.
  
• Commitment to continuous improvement and operational excellence.
  
• Collaborative approach with a strong focus on safety, quality, and customer service.
  

Desirable

• Experience supporting Ministry of Defence aviation operations.
  
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.
  
• Knowledge of military flying training operations and aircraft support contracts.