Support Control Room Operator

Job Role: Control Room Operator (Support)

Working
Hours: 4 on 4 off
nights, 12-hour shifts, 6pm-6am, average 42 hours per week

Pay: £27,518 per annum

Location: Anchor
Group Services Head Office - Carlton House, Chester Business Park, CH4 9QE

Reporting
to: Control
Room Manager

Overview

An exciting opportunity has
arisen for a Support Control Room Operator to join the established Anchor Group
Services’ Control team based at our Head Quarters in Chester Business Park.

The successful candidate
will be responsible for assisting the control room operations, including
monitoring staff activity, assisting with shift coverage and supporting smooth
operation of control systems such as CCTV and alarm response.

This role offers a fantastic opportunity for individuals seeking to advance their career in security, with hands-on training and the chance to develop in a dynamic, fast-paced environment. A clear progression pathway is available, leading to promotion into a Duty Controller role.

Duties include:

• Co-ordinating
  multiple site systems and monitoring booking on and off check calls.
  
• Support the
  control team in identifying unfilled shifts and contacting available staff when
  required.
  
• Support
  operations by quickly responding to unplanned absences or staffing issues by
  reallocating staff or calling in relief personnel.
  
• Record and
  escalate any issues with check calls, absences, or incidents to the relevant department or management.
  
• Communicate
  clearly and professionally with on-site teams regarding shift changes and
  staffing adjustments.
  
• Proactively
  and continuously monitor the site-based security and cleaning teams by
  obtaining, collating and reviewing information from multiple sources.
  
• Ensure
  accurate and timely logging and recording of all required information using
  available IT systems and in accordance with operational processes and guidance.
  
• Provide
  information, data and appropriate advice and guidance to relevant parties in a
  timely manner depending on their needs and using available systems.
  
• Promoting
  a culture of excellence and continuous improvement at all times.
  

Requirements

• Full
  5-year employment checkable history.
  
• Valid
  frontline SIA licence DS, SG or CCTV.
  
• 
  Previous
  industry related experience preferred but not essential.
  
• Previous
  experience in a similar role is desirable but not essential.
  
  
• Excellent
  IT skills & computer literary.
  
• Excellent
  communications skills.
  
• Ability
  to work in a fast-moving environment.
  
• 
  Knowledge
  of Microsoft 365, Timegate, Immix, Team, SharePoint and Office
  would be a distinct advantage.
  
  

Due
to the nature of the role substantial time will be invested in
training and development to ensure competency can be evidence with a
number of bespoke management systems.

Benefits

• A clear progression pathway is available, leading to promotion into a Duty Controller role.
  
• Access
  to a range of nationally recognised courses to help further your career,
  via the Anchor Academy.
  
• Access
  to SIA and First Aid training at discounted rates, with financial support
  available.
  
• Auto
  Enrolment Pension (if earnings reach the minimum requirement for
  auto-enrolment).
  
• Wagestream
  - access to pay as you earn it.
  
• Cycle
  to Work Scheme Available.Full
  uniform provided.
  
• Free
  Employee Assistance Programme 24/7 including access to counselling.
  
• Hospital
  Saturday Fund.
  
• Reward
  and Recognition awards.
  

What's Next?

If you would like to be considered for this
position,  and we will be in touch.

Other companies may call this role: Control
Room Assistant, Operations Support Assistant, Control Room Support Officer, Control
Room Administrator, Operational Support Officer, Operations Room Assistant, Control
Room Operator, Security Officer, CCTV Officer, CCTV Control Room Officer

Within commuting distance of: Chester, Mold,
Broughton, Deeside, Birkenhead, Flint, Chester, Wrexham, Ellesmere Port, Wirral
and surrounding areas.