Support Coordinator

Reed Business Support are proudly assisting our client in the recruitment of a Scheduling Assistant to join their busy and dynamic Service Department based in Rochester.

This is a fantastic opportunity to join a well-established organisation. The successful candidate will play a key role in supporting the Service Department, ensuring smooth coordination between customers and engineers, and delivering exceptional service.

• Answer and direct incoming calls, screening where necessary.
• Provide cover during periods of annual leave within the Service Department.
• Issue proformas to customers ahead of scheduled site visits and monitor payments.
• Process credit card payments over the phone.
• Schedule work for Southern Engineers using Salesforce CRM.
• Raise and monitor permits, ensuring contractor information is up to date.
• Send Risk and Method Statements for planned and reactive works.
• Quote customers for remedial works and follow up accordingly.
• Process approved quotations, including raising orders, arranging parts, and maintaining internal systems.
• Raise purchase orders for parts and subcontractor services.

Essential:

• Minimum 2 years’ experience in an administrative role.
• Experience in a busy service or logistics environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Confident, proactive, and methodical approach.
• Strong customer service skills via phone and email.

Desirable:

• Experience with CRM and ERP systems.
• Knowledge of HVAC industry or scheduling engineers in timely manner.

This is a great opportunity to join a supportive team in a varied and rewarding role. If you are a confident communicator with a proactive mindset and a passion for delivering excellent service, we would love to hear from you.