Support Desk/Network Analyst

Support Desk/Network Analyst is required to work for Architects in Barbican. The primary function of this role is to provide hands-on first & second-line support to four offices studios in London, Manchester and two in Poland. Some inter-office travel will be required

Support Desk/Network Analyst main duties:

• To provide face-to-face, telephone & remote-based support to all staff members.
• Support all aspects of the operations of the desktop platform working within a small team.
• Maintain the telephony systems including liaison with third party support providers.
• Maintain Mobile and Tablet fleet including liaising with the third-party support providers.
• Computer & user management tasks.
• Maintain support ticket logs in a timely and efficient manner (in line with SLA’s).
• Assist with the delivery of a desktop environment & its on-going lifecycle maintenance, including patch management.
• Manage software licences.

Role Requirements

• Minimum of three years’ experience in a customer facing role in IT.
• Awareness of customer and business needs and understanding of SLAs.
• Self-motivation, good timekeeping and time management, methodological approach and attention to detail.
• Technical skills
• Industry certification a bonus.
• Experience supporting Windows 10/11 clients and Microsoft Office suite.
• Experience managing iOS devices on an MDM platform. o Experience supporting specialist software (Autodesk, Adobe) a bonus.
• Experience with corporate IT management systems: Active Directory, Microsoft Entra and Intune, Microsoft Configuration Manager, endpoint and email security suites.