Support Engineer

Milton Keynes | Permanent | Customer Contact Centre
Office based role - Candidates who live more than 30 minutes commute will not be considered.
Looking for a technical role where your skills can make a real difference?
We’re recruiting for a Support Engineer to join a specialist healthcare environment, providing remote technical support for advanced diagnostic equipment used across NHS and private laboratories.
Based in Milton Keynes, you’ll use innovative remote technology including RDP, VNC and Augmented Reality to diagnose faults, troubleshoot issues and support customers, helping to keep essential equipment operational and reducing the need for on-site visits.
The Role
* Provide first-line remote technical support.
* Diagnose and resolve technical and equipment faults.
* Guide customers through troubleshooting and maintenance.
* Manage multiple cases in a fast-paced environment.
* Escalate complex issues to field engineers and technical specialists.
* Deliver excellent customer service while ensuring safety at all times.
About You
* Level 3 qualification in Electronics, Engineering, Biomedical Engineering or similar.
* 2+ years’ experience in technical support or field service.
* Strong electromechanical and IT troubleshooting skills.
* Excellent fault-finding and problem-solving abilities.
* Confident explaining technical information to customers.
* Able to manage multiple priorities under pressure.
Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!).
Please note due to the volume of applications we receive you will only be contacted if we are progressing your application
Only candidates based in UK and eligible to work in UK are allowed