Support Engineer

Synetec is a small yet prestigious software house dedicated to delivering top-notch solutions to our clients. With a focus on innovation and excellence, we pride ourselves on our dynamic team and commitment to providing exceptional support to our customers.

We are seeking a motivated and eager-to-learn individual to join our dynamic team as a Support Engineer. In this role, you will be responsible for providing high-level technical support to resolve customer issues, contribute to improving our product offerings, and enhance user experience. The ideal candidate will have a background in software development, with practical experience in C#, Angular, and SQL.

Requirements

Bachelor's degree in Computer Science, Engineering, or related field
Strong understanding of software development principles and methodologies
Proficiency in C#, Angular, and SQL
Excellent problem-solving and troubleshooting skills
Strong communication and interpersonal skills
Ability to work effectively both independently and collaboratively in a fast-paced environment
Eagerness to learn and adapt to new technologies and processes

Responsibilities:

Provide technical support to customers by troubleshooting and resolving software issues promptly and effectively
Collaborate with the development team to identify and implement solutions for recurring technical problems
Contribute to the improvement of product documentation, including FAQs, knowledge base articles, and user guides
Assist in the testing and validation of software updates and new features to ensure they meet quality standards
Gather feedback from customers to identify areas for product improvement and communicate findings to the development team
Stay up-to-date with industry trends and emerging technologies to continuously enhance technical skills and knowledge
Assist in training and onboarding new support team members as needed

Benefits

Annual Salary of up to £35,000
Company Performance Bonus
Flexible working hours from a combination of home and office. Currently 1 or 2 days per week in office
Up-skilling/training opportunities
Private healthcare after 12 months
Generous leave allowance of 23 days as well as all working days off between Christmas and New Year's Day
Great location in London near London Bridge, Southwark and Waterloo stations.