Support Engineer

Job Description

Support Engineer, Support Analyst, 2nd Line, Desktop Support, COR5678
£40,000

My client, a pioneering start-up organisation within the AgriTech industry are in urgent need of a 2nd Line Support Engineer / Support Analyst to join their team at an exciting time. This position would suit an energetic, enthusiastic, technically curious Support Analyst / Support Engineer, with strong troubleshooting and problem-solving skills, coupled with a “can-do” attitude!

Joining the company in their Oxfordshire based site, the Support Engineer / Support Analyst will take on a newly created position, a standalone role supporting approximately 70 users across two sites. Working with the support of an outsourced support company, the Support Analyst / Support Engineer will be the first port of call for all users, covering 1st and 2nd line issues – predominantly desktop – whilst also setting up new users, managing licences, purchasing equipment, and getting involved in some interesting and varied project work.

The Company
This pioneering start-up have developed a range of powerful platforms, that when used in conjunction with artificial intelligence, enable the discovery of new herbicides. This Oxford University spin-out company are already making waves in the AgriTech industry and with an enormous amount of financial backing are set to expand rapidly over the next 12 months!

Benefits 25 days holiday
Matched pension contribution
Onsite parking

What’s required of the Support Engineer?
Whilst the ability to work autonomously to provide a highly-personable and effective service is key, the Support Analyst / Support Engineer should have the following:Solid 1st and 2nd line Desktop Support experience
Microsoft 365, Windows 10 and SharePoint experience
Experience of setting up and supporting new starters
Any experience of working with an MSP/3rd party support provider would be an advantage