Support Engineer

Digital Operations Support Engineer
Bristol

Hybrid travel to Cheltenham
£40,000 - £50,000
Join a dynamic Digital Operations team as a Support Engineer, where you'll play a crucial role in maintaining and enhancing client applications.

Our client is a renowned global organization known for driving meaningful change and delivering exceptional results for our clients. Their expertise in Portfolio Management, Change Management, Digital Transformation, and Organizational Agility is unparalleled in the industry.
You'll be responsible for analyzing and fixing bugs within defined time frames, as well as identifying and implementing continuous improvement features. You'll collaborate with L1 and L2 teams or serve as part of a dedicated L3 support team in larger multi-supplier environments.

Key Responsibilities:
Perform root cause analysis and troubleshoot solutions.
Identify and automate efficiency improvements for continuous enhancement.
Utilize monitoring tools, specifically Grafana and Kibana.
Work across a broad technology stack, including:
Java 8+
MVC, JDBC, and RESTful frameworks
Build tools: Ant, Maven, Gradle
Java ecosystem technologies and libraries
Fundamental tools and languages: SQL, Unix, CLI tools, PowerShell, Shell Scripting, HTML, CSS
Databases: MongoDB, MySQL, Flink, Cassandra, SQL Server, Postgres
Develop schemas to support business logic and data.
Manage both production and non-production instances of services.
Transition services from Project/Development to Live Operational Support.
Assess risk and maintain strong communication under pressure with clients and the Digital Operations team.

Key Skills:
Strong analytical and troubleshooting abilities.
Experience with automation and efficiency improvements.
Proficiency with monitoring tools: Grafana, Kibana.
High-level technical skills in Java and related technologies.
Familiarity with SQL, Unix, PowerShell, Shell Scripting, HTML, CSS.
Knowledge of relational and NoSQL databases.
Experience in service management and support transition.

The package:
£40,000

£50,000
10% bonus
Company benefits and pension

If you are passionate about technology and continuous improvement, and thrive in a collaborative environment, we want to hear from you, get in touch with Connor Smyth at Anson McCade on 020 77806706. Join us and contribute