Support Hub Officer

We have an exciting opportunity for a Support Officer to join our friendly and dedicated Newground Together Calderdale team. In this rewarding role, you’ll be at the heart of helping people and communities to thrive. You’ll act as a positive role model in line with Newground Together’s values, supporting vulnerable households to access the services they need, and ensuring no one is left behind. From assessing referrals and managing caseloads, to signposting to vital services and offering practical guidance, you’ll play a key role in making a real difference.

This is a fixed term contract until March 2026 and a brilliant opportunity to gain valuable experience in community support and engagement.

Newground Together is a registered Charity and a part of the Together Housing Group, a social landlord with over 38,000 properties across the north of England.  Newground Together aims to empower people to create sustainable communities that are connected, resilient, healthy, and prosperous. Newground Together is committed to supporting people into jobs and training opportunities, connecting with young people and families, creating memorable outdoor experiences and providing health and wellbeing activities. As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - https://togetherhousing-group.my.canva.site/

Outline of key responsibilities in the Support Hub Officer role....

• Working as part of a supportive team, guided by the Support Hub Lead and Community Programmes Coordinator.
• Managing your own caseload with a balance of independence and teamwork.
• Acting as the first point of contact for individuals and households, providing empathetic, non-judgemental support.
• Assessing referrals and allocating resources fairly, in line with programme criteria.
• Building strong relationships with partners, delivering briefings, and promoting best practice referral pathways.
• Offering support to people experiencing financial hardship, fuel poverty, mental health challenges, or other vulnerabilities.
• Upholding safeguarding responsibilities and maintaining accurate records in line with GDPR.
• Using ICT systems to record cases and support colleagues with efficient administration.
• Allocating financial support such as Fuel Vouchers, ensuring fair use and safeguarding programme integrity.

We are looking for someone who has...

• Experienced in delivering excellent customer service across phone, email and face-to-face.
• Able to communicate with empathy, professionalism, and resilience – even in challenging situations.
• Confident working both independently and as part of a team.
• Experienced in supporting vulnerable individuals, ideally with knowledge of poverty, social exclusion or crisis support.
• Skilled in using ICT systems (including Microsoft Office) to manage records and communicate effectively.
• Aware of safeguarding, GDPR and data protection requirements.
• Knowledgeable about local services, including welfare, energy advice and mental health support (desirable).
• Personally resilient, with strong organisational skills and the ability to manage a varied caseload.

In return, we are offering the successful candidate in the Support Hub Officer...

• Starting Salary £25,748
• This is a fixed term contract until March 2026
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• This is a hybrid role that offers the flexibility to work from both home and our office, located at Bull Green House (HX1 2EB).
• Approximate working week: Following the initial training period of 1 to 2 months, you can anticipate working from home for 2 days each week while spending the remaining 3 days in the office.
• You will be working 37 hours per week, Monday – Friday. Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.
• A flexible working environment, with a range of family friendly policies
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award winning benefits click on the Employee Benefits Link

THG reserves the right to close this vacancy early if sufficient numbers of applicants are received. Therefore, please apply without delay!

Please ensure you fully answer the questions on the application form.

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Full Criminal Disclosure, which will be carried out when a conditional offer is made.