Support Officer

Support Officer - Direct Home Finance
Wilmslow or Milton Keynes - Hybrid

Role purpose

The Support Officer will maintain the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc.
Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.

About us

Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We’re one of the fastest growing banks of our kind in the UK and are a subsidiary of Gatehouse Financial Group Limited.

We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.

Our way of operating is stable, transparent, and shares risk and reward in an equitable way. That’s why we talk about balanced banking.

Key responsibilities

Assist Direct advisers in managing the daily work queue and management of pipelines.
Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
Handle inbound customer calls within agreed SLAs.
Liaise with customers via our online chat facility.
Work collaboratively with key colleagues and stakeholders.
Liaise with customers to provide any outstanding documentation required to progress applications.
Provide ongoing MI, tracking lead source and outcomes.
Ensure that market, sector and Regulatory knowledge is continuously developed and maintained.

Key Skills required

Service excellence delivery for customers.
Excellent time management skills.
Fraud risk/compliance awareness.
Strong communications skills.

Beneficial skills, knowledge, and experience:
Understanding of a home purchase plan or other finance related process driven operation.
Understanding of Shariah Banking.

Additional Details
We offer highly attractive reward package; the typical benefits include:
25 days holiday entitlement increasing with service
Pension Plan
Private Medical Insurance
Dental Cover
Income Protection
Life Assurance
Employee Referral Bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://www.thecurvegroup.co.uk/privacy-policy/