Support Relations Lead - 1540

Closing Date: Thursday 5th June 2025

Job Title: Support Relations Lead

Reports to: Head of Fundraising and Communications

Salary: SO1 – Point 29 - 31 (£29,090 - £31,014 per annum, pro rata)

Hours of work: Full time Permanent Contract at 37.5 hours per week 

Key Responsibilities:

• Database Management: You will manage and oversee our CRM, ensuring data accuracy, compliance, and efficiency.

• Donor Data & Insights: You will ensure we maintain clean, well-structured donor records, producing reports as requested by the fundraising team and insights to support our fundraising strategy

• Donation Processing: Manage the accurate recording and reconciliation of donations across multiple income streams, including online, offline, regular giving, and events.

• Gift Aid Management: Ensure Gift Aid claims are processed accurately and in line with HMRC regulations.

• Donor Stewardship: Support fundraising teams in implementing thank-you processes, ensuring timely and personalised donor acknowledgments.

• CRM Support & Training: Provide guidance and training to the team on best practices for data entry, reporting, and system functionality.

• System Integration & Development: Work with the wider St Basils team to optimise the use of our CRM and explore integrations with other platforms, if appropriate.

• Team management: you will lead a small team in ensuring they are fully supported to deliver the key aspects of this important strategic area


• Work with the Head of Fundraising and Communication to make sure that all our fundraising activities are GDPR compliant.

Essential Role Experience

• Experience of managing charity data


• Experience of processing donations, Gift Aid, and thank-you acknowledgments.


• Experience in training and supporting teams in CRM best practice

Essential Qualification 

• Proven experience or working with charity CRMs (Beacon and/or Raisers Edge)