Support Technician

Security Cleared 1st Line Support Technician - MUST HOLD VALID SC CLEARANCE (OR HIGHER) OR BE ABLE TO ATTAIN SC CLEARANCE.

£23,000-£25,000 plus bonuses

Location: Lyneham, North Wiltshire (ON-SITE full time)

This is a fantastic opportunity for a motivated 1st Line Technician with an aptitude for problem solving IT issues and excellent customer support skills. You will be working as part of an onsite Services team delivering quality front-line support for a prestigious MoD contract, with a key focus on delivering to the customer within the agreed service SLAs.

Note: Due to the work with MoD, you will need to hold valid SC clearance.

In the role, you will cover a broad range of Device, Compute, Network and Application services, the prime responsibilities include multiple aspects of IT End User Support:

Providing 1st line support to End Users based both on and off site – this will involve driving therefore a full, clean driving licence is required
Resolution and/or escalation of faults reported within agreed SLAs
Ensuring all actions carried out on tickets are recorded accurately in the Service Management toolset
Managing IT assets (e.g. laptops, printers, monitors, etc.) accurately in the Service Management toolset
Managing users, computers, and group membership within Active Directory
Support and troubleshooting of Microsoft Operating Systems (e.g. Windows 10)
Imaging and updating end user devices in line with local policy
Installing and updating end user software applications
Issuing End User Devices and providing introductory training to multiple users at a time
Deploying, supporting, and maintaining IT Devices (Laptops), Print services, Audio Visual services and Operating Systems (Microsoft Windows 10)

So, if you have a broad knowledge of IT and communications services and technologies and/or for further information please send an up to date CV profile to our team via the APPLY button.