Support Worker

35 hours - 7 day rota, to include mornings, evenings, weekends and nights (which allows for sleep)

Service user focus  

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement  

• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space. 

• Ensuring service users records are being maintained  

• To provide colleagues with timely and accurate communication relating to service users.  

• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals.  For example; financial, creative or educational activities and assistance to communicate with others 

Health & Safety  

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.  

• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices 

• To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy 

• To identify building defects in line with organisational health and safety standards  

• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments. 

Administration & Record Keeping  

• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc. 

• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies. 

Other Duties  

• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent 

• To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos. 

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.   

Qualifications  

• 3 GCSE’s A-C to include Maths and English or equivalent  

Experience  

• 1 year paid relevant work experience or 2 years relevant volunteering experience  

Skills 

• Good working knowledge of risk assessment and risk management processes  

• Good IT skills, including working knowledge of using IT systems to record client information  

• Good written and verbal communication skills.  

• The ability to compile and present accurate written and electronic reports 

Knowledge 

• Have an understanding of homelessness and the issues that can lead to homelessness  

• Have an understanding of what supports can be offered in homeless services to promote positive futures 

• Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness  

• Understand the importance for Health and Safety standards in the delivery of services on a day to day basis. 

• Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies 

• Knowledge and willingness to work within the guidelines of Depaul vision mission and values. 

Circumstances   

Ability to work on a rota basis (7-day week – mornings, evenings, weekends and nights). 

Subject To an Access NI Check and NISCC Registration